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Product Q&A

Product Q&A
No. Topic Q&A User/Date
324 Shipping
Question
[31761638] Viva Houz Relexi 100% Pure Latex Pillow i haven’t receive my parcel and my tracking number no found
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Answer
Hi we will ship out your order by this week. Currently we have problem with courier service. Now courier service is overload and not receive our item since last week. We are so sorry for this.
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ybwo*************
22/Sep/2018
323 Other Topics
[23404509] VIVA HOUZ - ALBINA SOFA, 3 SEATER + STOOL Lock
kyre******************
19/Sep/2018
322 Return/Cancellation
Question
[64287317] Viva Houz Shredded Foam Refill, All New Material for Pillows, Bean Bag Chairs, Cushions, Crafts (2kg) Kindly cancel my order and refund my money. Purchased the said item on 24th August 2018 and today, 15/9/2018 I still haven’t receive them.
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Answer
Hi, your order already ship out by courier Nationwide and delivered to your places on 20 September 2018. Person that receive the item is Faten Az-Zahra and ic number is 871008-14-6076. Please contact us if you need immediate assistance at 03-61869316, 03-61774630 and 017-3359211. Thanks.
Answered Reportgo
sn.z**************
15/Sep/2018
321 Return/Cancellation
Question
[64287317] Viva Houz Shredded Foam Refill, All New Material for Pillows, Bean Bag Chairs, Cushions, Crafts (2kg) Kindly cancel my order and refund my money. Purchased the said item on 24th August 2018 and today, 15/9/2018 I still haven’t receive them.
Reportgo
Answer
Hi, your order already ship out by courier Nationwide and delivered to your places on 20 September 2018. Person that receive the item is Faten Az-Zahra and ic number is 871008-14-6076. Please contact us if you need immediate assistance at 03-61869316, 03-61774630 and 017-3359211. Thanks.
Answered Reportgo
sn.z**************
15/Sep/2018
320 Product
[23404509] VIVA HOUZ - ALBINA SOFA, 3 SEATER + STOOL Lock
fati****************
15/Sep/2018
319 Product
Question
[35724075] Viva Houz, Wonder Neck Support Latex Pillow OEM, Made In Malaysia(Set of 2) I am looking for a hard pillow. What would you be recommending?
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Answer
We do not have hard pillow but a firm one is recommended. All of our pillows are soft and firm which is ideal for head and neck support while you sleep.
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step****************
14/Sep/2018
318 Shipping
Question
[59356751] Viva Houz Dotha Latex Bolster / Pillow, Size (L88cm x Ø21cm) I’m very disappointed with this courier service, last Tuesday said will send on Wednesday, after checking then said will send on Saturday or this Monday, but until now I haven’t received anything..... can I cancel my order and refund?
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Answer
We trust you can remain patient. We are encountering much difficulty with the couriers on shipping issues due to over loading at their warehouse. Trying our best to sought these out. Thank you.
Answered Reportgo
chew*****************
12/Sep/2018
317 Product
Question
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Answer
Hi sure can. You may call us at 03-6186 9316 or 017-335 9211 to change the color. Thank you.
Answered Reportgo
haze********************
10/Sep/2018
316 Product
[34430053] Viva Houz Boom Bean Bag/ Sofa /Chair, XL Size, 2.0 Kg (Maroon)-Set of 2 Lock
haze********************
09/Sep/2018
315 Shipping
[31761638] Viva Houz Relexi 100% Pure Latex Pillow Lock
ytin************
07/Sep/2018
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