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Product Q&A

Product Q&A
No. Topic Q&A User/Date
128 Product
Question
[760505] Multi-Active Toner (Salon Size) 473ml/16oz Is send from Hong Kong ware house?
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Answer
Hi there,

Thank you very much for your query.

Yes, we ship from our warehouse in Hong Kong.

Q. Are all your products fresh and genuine?
A. Definitely, 100%. We never sell anything other than genuine brand items on our website.

Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the US may differ in appearance from the same product sold in France or Japan, but the product is still genuine.

Freshness is also 100% guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.

We are highly rated by the following popular websites:
*Bizrate
*Trust Pilot

Thank you.

Shall you have any queries, do not hesitate to let us know.
Answered Reportgo
tang*******************
20/Jul/2017
127 Product
[759139] Hylexin (Intensive Concentrate For Serious Dark Circles) 15ml/0.5oz Lock
ange********************
24/Jun/2017
126 Product
[759139] Hylexin (Intensive Concentrate For Serious Dark Circles) 15ml/0.5oz Lock
ange********************
24/Jun/2017
125 Product
[759139] Hylexin (Intensive Concentrate For Serious Dark Circles) 15ml/0.5oz Lock
ange********************
24/Jun/2017
124 Product
Question
Reportgo
Answer
Hi,

Yes, this is available.
Answered Reportgo
s_ki*******************
24/May/2017
123 Product
Question
May I know what is the batch number of this product?
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Answer
Hi,

The batch we have now is 38N901.
Answered Reportgo
char********************
22/May/2017
122 Product
Question
Reportgo
Answer
Hi There!

Shipping by registered airmail and delivery normally takes about 7-10 working days. Please note that delivery times can vary depending on destination and postal services to the area.

We hope this information helps and if you have any further queries, please feel free to contact us again.
Answered Reportgo
siah****************
07/May/2017
121 Product
Question
[791256] Double Serum Complete Age Control Concentrate 30ml/1oz I still dont understand. I’ve purchased​ the product from you but still not received the item from you even though i’ve completed the payment since 27/4/2017.
The product status is still ’preparing for shipment’ after 2 days completed​ the payment.
201704274430664

Please respon asap.
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Answer
Hi there,

Tracking shows that your order has been delivered already: http://tracking.directlink.com/multipletrack-client2.php?lang=en&postal_ref_mode=0&order_no=1740871859

We hope this helps.
Answered Reportgo
adom***********
29/Apr/2017
120 Product
Question
Reportgo
Answer
Hi there,

Thank you very much for your query.
I apologise for the delay in replying.

Q. Are all your products fresh and genuine?
A. Definitely, 100%. We never sell anything other than genuine brand items on our website.

Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the US may differ in appearance from the same product sold in France or Japan, but the product is still genuine.

Freshness is also 100% guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.

We are highly rated by the following popular websites:
*Bizrate
*Trust Pilot

Thank you.

Shall you have any queries, do not hesitate to let us know.
Answered Reportgo
adom***********
27/Apr/2017
119 Product
Question
Reportgo
Answer
Hi,

Thank you for your enquiry.

All items are sourced from reputable distributors and are shipped from our warehouse located in Hong Kong. Shipping normally takes about 7-10 working days however delays are inevitable if this is held in Customs for inspection.
Answered Reportgo
kcc7************
22/Feb/2017
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