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Product Q&A

Product Q&A
No. Topic Q&A User/Date
98 Product
Question
When is the expiry date of this product?
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Answer
Hi,

There is no expiry date, just the batch code of 3339.
Answered Reportgo
yeah*****************
16/Jun/2016
97 Shipping
Question
[789733] Me Perfumed Body Lotion 150ml/5oz WHY I COULD NOT TRACK THE TRACKING,IS IT SHIP OUT ALREADY MY ITEM?
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Answer
Hi There!

Your order was shipped on 2016-06-12 by registered airmail and delivery normally takes about 7-10 working days. Please note that delivery times can vary depending on destination and postal services to the area.

For registered airmail, only limited tracking is available and only after a certain period of time from the date of dispatch, normally 10 working days.

Please allow up to 14 working days for the shipment to arrive, and if after that time you still have not received your order please let us know.

We hope this information helps and if you have any further queries, please feel free to contact us again.
Answered Reportgo
carm***************
16/Jun/2016
96 Shipping
Question
[764413] Men Pomade For Hold & Shine 85g/3oz What is the status of my shipping, when dd you sent the item, which courier service you are using and could you provide tracking number to me as it could be easier for me to track the item shipping progression
Reportgo
Answer
Hi There!

Your order was shipped on 2016-06-01 by registered airmail and delivery normally takes about 7-10 working days. Please note that delivery times can vary depending on destination and postal services to the area.

For registered airmail, only limited tracking is available and only after a certain period of time from the date of dispatch, normally 10 working days.

Please allow up to 14 working days for the shipment to arrive, and if after that time you still have not received your order please let us know.

We hope this information helps and if you have any further queries, please feel free to contact us again.
Answered Reportgo
wei_*****************
04/Jun/2016
95 Product
Question
Reportgo
Answer
Hi there,

Thank you very much for your query.
I apologise for the delay in replying.

Q. Are all your products fresh and genuine?
A. Definitely, 100%. We never sell anything other than genuine brand items on our website.

Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the US may differ in appearance from the same product sold in France or Japan, but the product is still genuine.

Freshness is also 100% guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.

We are highly rated by the following popular websites:
*Bizrate
*Trust Pilot

Thank you.

Shall you have any queries, do not hesitate to let us know.
Answered Reportgo
faiz****************
03/Jun/2016
94 Shipping
[764413] Men Pomade For Hold & Shine 85g/3oz Lock
yin.*******************
31/May/2016
93 Product
[14935304] Professionnel Mythic Oil Colour Glow Oil Radiance Oil (For Colour-Treated Hair) 100ml/3.4oz Lock
sher********************
30/May/2016
92 Shipping
Question
[763026] CK One Eau De Toilette Spray 100ml/3.4oz Isit domestic shipping?how long it took?
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Answer
Hi,

Thank you for your enquiry.

All items are shipped from our warehouse located in Hong Kong. Delivery takes about 7-10 postal days.
Answered Reportgo
fish*****************
27/May/2016
91 Product
Question
[764231] Green Tea Honey Drops Body Cream 400ml/13.54oz Hi, is this genuine products? how long it take to deliver to Malaysia?
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Answer
Hi,

Thank you for your enquiry.

All items are sourced from reputable distributors and are shipped from our warehouse located in Hong Kong. Shipping normally takes about 7-10 working days however delays are inevitable if this is held in Customs for inspection.
Answered Reportgo
muny*********************
27/May/2016
90 Product
Question
Reportgo
Answer
Hi,

There is no expiry date for this product. We can only see the batch code of: L.2404.
Answered Reportgo
hbti*************
22/May/2016
89 Product
[775522] Water Supreme Make Up Gift 3: 1x Mini Lip Gloss; 1x Mini Foundation SPF 15; 1x Primer Base SPF 15 3pcs Lock
leon******************
17/May/2016
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