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Product Q&A
No.	Topic	Q&A	User/Date
77	Product	Question [65436715] CENTON Instant Shower Water Heater - Vintage Series (4 color options \| with pump) Got warranty? How long? Reportgo Answer We have moved to Shopee \| https://shopee.com.my/onsenmy Warranty details are available on our Shopee product page. You can use Shopee Chat to speak to us if you have any further enquiries. Answered Reportgo	azwa******************* 04/Jun/2021
76	Product	Question [300528] ZENSUOUS Essential Oil - Anxiety (Blend) 15ml Is it can apply directly to skin ? Reportgo Answer Our Essential Oils range can be apply directly to the skin, provided users do not have any allergies to the ingredient. If unsure, please test in small dosages first, and discontinue usage if any discomfort occurs. Answered Reportgo	sr18***************** 30/Mar/2018
75	Return/Cancellation	Question [15312430] KEEPCUP Glass Coffee Cup - Brew Cork Series - 16oz (3 Type of Designs) I had bought it on 2 February ...I done payment....why it cancel? How I get my refund back? I really want to buy it Reportgo Answer Your order is not cancelled, it has been confirmed. You should be receiving it by mid of next week. Answered Reportgo	shas************** 03/Feb/2018
74	Shipping	Question [15312430] KEEPCUP Glass Coffee Cup - Brew Cork Series - 16oz (3 Type of Designs) ready stock? how many business day for it to be delivered to me ? Reportgo Answer Ready Stock. 5 - 10 days. Answered Reportgo	peil****************** 21/Dec/2017
73	Shipping	Question [15312430] KEEPCUP Glass Coffee Cup - Brew Cork Series - 16oz (3 Type of Designs) Hi I have booked for the cup at 19.12.2017. But until now the status is Preparing for shipment. Please let me know the expected arrival time. Thank you. Reportgo Answer We are having some PosLaju delivery issue due to the holiday season. Items should reach you latest by Wednesday. Apologies for the inconvenience and delay. Answered Reportgo	lian***************** 21/Dec/2017
72	Product	Question [14261686] ZENSUOUS Aromatherapy Oil - 15ml (21 Type of Scents) Do you sell in 100ml? Looking forward to the white musk. If yes what will the price be? Why in 11stree ad shown RM18/BTL of 15ml but your website show RM20/BTL..which is the actual price? Reportgo Answer We do not have the 100ml bottle in 11street. The ads are managed by 11street management themselves, perhaps they made an error. Price is exactly as stated on the product page. Answered Reportgo	lky_*************** 16/Dec/2017
71	Product	Question [15470421] ORGANIC CANDLE HOUSE Aromatherapy Scented Tealight Candles x 6 (8 Type of Scents) The pos laju tracking no is unable to be located. Please check EN 893466681 MY Is it correct? Where is the pa now? I ordered it on 25th Aug 2017. Reportgo Answer The parcel is still uncollected from our warehouse. We are having PosLaju pickup reliability this week, maybe due to the long Merdaka / Haji week. You should be receiving your parcel latest by the end of this week. Apologies for the inconvenience. Answered Reportgo	jtte************* 31/Aug/2017
70	Product	Question [9583687] Aerobie Aeropress Replacement Micro Coffee Filters (350 pieces) Do you have ready stock? How long take to deliver Penang after payment done? Reportgo Answer Yes stock is available. We will ship the product out ASAP after ordering, and depending on PosLaju's pick up and delivery reliability, it should take at max 5 days. Answered Reportgo	csle************** 02/Aug/2017
69	Product	[300561] ZENSUOUS Pure Essential Oil - Lavender 15ml Lock	shum************************ 20/Jul/2017
68	Product	[15470421] ORGANIC CANDLE HOUSE Aromatherapy Scented Tealight Candles x 6 (8 Type of Scents) Lock	rogi***************** 18/Jul/2017

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