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Product Q&A

Product Q&A
No. Topic Q&A User/Date
19 Product
[14512000] SOUNDMAGIC E50S Lock
muhd*****************
09/Mar/2018
18 Product
Question
[14512000] SOUNDMAGIC E50S Hi, how can I claim warranty?
Reportgo
Answer
Dear Customer,

Please email to info@themusiclovershop.com for more details and procedure. Please do note that the warranty only covers technical faults, it would not cover wear and tear or accidental damage.
Thank you.
Answered Reportgo
amir**********************
27/Jan/2018
17 Product
Question
[14510789] SOUNDMAGIC E10S Hi. I bought this earphone in May this year but it’s not even been a year and one side of it is doesnt produce sound anymore. How do I return and claim warranty for the product?
Reportgo
Answer
Dear Customer,

Please email to info@themusiclovershop.com for more details and procedure. Please do note that the warranty only covers technical faults, it would not cover wear and tear or accidental damage.
Thank you.

Answered Reportgo
sya_****************
26/Nov/2017
16 Product
Question
[14510789] SOUNDMAGIC E10S what does the box comes with?
Reportgo
Answer
The box contains 1 set of E10S earphones, additional eartips, cable clip, adapter for skype and carrying case.
Answered Reportgo
rw80*************
21/Oct/2017
15 Product
Question
Reportgo
Answer
Yes, comes with 1 year limited warranty subject to terms & conditions.
Answered Reportgo
amir**********************
19/Oct/2017
14 Product
Question
[14510789] SOUNDMAGIC E10S How long is the warranty?
Reportgo
Answer
1 year warranty subject to T&C
Answered Reportgo
yees*********************
13/Sep/2017
13 Product
Question
[14512000] SOUNDMAGIC E50S How to check whether this product is a genuine product? Any qr code to verify the authenticity?
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Answer
This product was obtained direct from SOUNDMAGIC, hence it is 100% genuine. The packaging has SoundMagic's official seal/label.
Answered Reportgo
udon***************
09/Sep/2017
12 Product
[5189402] Chocolate Bar Puzzle Lock
leem*********************
23/Feb/2017
11 Product
Question
Reportgo
Answer
Thank you for your enquiry. I'm afraid we will not be restocking the pink colour anytime soon. Sorry.
Answered Reportgo
carm****************
19/Nov/2016
10 Shipping
[333813] Mr Tea - Infuser Lock
fati*********************
08/Sep/2016
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