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Product Q&A

Product Q&A
No. Topic Q&A User/Date
1051 Return/Cancellation
Question
[56154481] [Big Sale Event] Spectra Korea 9S Portable inhaler BPA Free Electric Breast Pump Hi seller, your reply is much appreciated.. Can please assist me on my question below? The pump suction really weak and my breast milk supply is going down.. I really need it to be repaired ASAP. I don’t know why my question only being replied in few days. This is super urgent, please help me
Reportgo
Answer
Dear customer
This message is already answered to you.
Because repetitive answer is it can be confusing to CS.
We would appreciate your comments only in one window.
Thanks
Answered Reportgo
khwa*************
10/Dec/2018
1050 Shipping
Question
[65400038] Authentic Spectra Korea 28mm HandsFree 2 Set Breast Feeding Accessories Hi..how can iget my tracking no? Status shipping in progress until 3 weeks & tracking still pending...
Reportgo
Answer
Dear Customer
Thank you for contacting.
Your parcel is already sent to the sort center.
Your tracking number will be updated from them and you can also track at the Rincos or Skynet URL site.
http://www.skynet.com.my
Please wait some days to reach.
Really thanks
Answered Reportgo
akma*********************
09/Dec/2018
1049 Return/Cancellation
Question
[56154481] [Big Sale Event] Spectra Korea 9S Portable inhaler BPA Free Electric Breast Pump Hi seller, could kindly advise how to send for repair with warranty where my warranty card is lost. Appreciate your urgent assistance. Thanks.
Reportgo
Answer
Dear customer
This message is already answered to you.
Because repetitive answer is it can be confusing to CS.
We would appreciate your comments only in one window.
Thanks
Answered Reportgo
khwa*************
08/Dec/2018
1048 Return/Cancellation
Question
[56154481] [Big Sale Event] Spectra Korea 9S Portable inhaler BPA Free Electric Breast Pump Hi, I have lost my warranty card. Could kindly let me know how could I send back to Korea with foc repair fee? Your urgent reply is much appreciated. Thanks
Reportgo
Answer
Dear Customer
Thank you for inquiry and enjoy shopping.
We provide you 1 year international seller warranty from the receipt date only in Korea.
If there is defect with the product within 14 days of receipt, we will arrange the carrier company staff to go and pick it up for free.
You do not need any action.
The buyer must send it directly after 14 days.
As for the repair fee is all for free.
Really thanks
Answered Reportgo
khwa*************
05/Dec/2018
1047 Return/Cancellation
Question
[56154481] [Big Sale Event] Spectra Korea 9S Portable inhaler BPA Free Electric Breast Pump Hi seller, I really very appreciate your urgent reply. Please let me know the procedure on how to send the product back to Korea. My pump suction is very low. It’s still under warranty. Please reply me.
Reportgo
Answer
Dear Customer
Thank you for inquiry and enjoy shopping.
We provide you 1 year international seller warranty from the receipt date only in Korea.
If there is defect with the product within 14 days of receipt, we will arrange the carrier company staff to go and pick it up for free.
You do not need any action.
The buyer must send it directly after 14 days.
As for the repair fee is all for free.
Really thanks
Answered Reportgo
khwa*************
03/Dec/2018
1046 Return/Cancellation
Question
[56154481] [Big Sale Event] Spectra Korea 9S Portable inhaler BPA Free Electric Breast Pump Hi, I still awaiting your reply on my question posted on 28.11.18.
My order number : 201805279958424
My pump suction is very weak compared to other people’s. Please let me know the procedure send it back to Korea for further check. Appreciate your reply soonest possible as I really need to use it
Reportgo
Answer
Dear Customer
Thank you for inquiry and enjoy shopping.
We provide you 1 year international seller warranty from the receipt date only in Korea.
If there is defect with the product within 14 days of receipt, we will arrange the carrier company staff to go and pick it up for free.
You do not need any action.
The buyer must send it directly after 14 days.
As for the repair fee is all for free.
Really thanks
Answered Reportgo
khwa*************
30/Nov/2018
1045 Product
[58041264] Spectra Korea◆Sale Event◆Authentic◆Spectra S1 Plus BPA Free Electric Breast Pump Lock
boon*******************
29/Nov/2018
1044 Product
Question
Reportgo
Answer
Hello
Thank you for inquiry.
You can get the receipt on their
11street account / Log in / My page / view order, shipping / click order number / Print receipt.

If there's anything more we can do to help, do let us know.

Thank you and have a nice day.
Answered Reportgo
fclo**********************
29/Nov/2018
1043 Shipping
Question
[65400038] Authentic Spectra Korea 28mm HandsFree 2 Set Breast Feeding Accessories Hi seller. I order this item on 12 October 2018. Why I don’t receive my item until now! The tracking number from Rincos Shipment also already expired. Please be responsible!!!! Tracking number: 820003925646, Order no is 201810122183851. I need my money back if I don’t receive the item!!!
Reportgo
Answer
Dear Customer
Thank you for contacting.
Your parcel is already sent to the sort center.
Your tracking number will be updated from them and you can also track at the Rincos or Skynet URL site.
http://www.skynet.com.my
Please wait some days to reach.
Really thanks
Answered Reportgo
ekin*************
29/Nov/2018
1042 Return/Cancellation
Question
[56154481] [Big Sale Event] Spectra Korea 9S Portable inhaler BPA Free Electric Breast Pump Hi, my pump suction is very weak compared to my sister in law’s. May I know how to send back to Korea? I bought it May this year and it’s still under warranty
Reportgo
Answer
Dear Customer
Thank you for inquiry and enjoy shopping.
We provide you 1 year international seller warranty from the receipt date only in Korea.
If there is defect with the product within 14 days of receipt, we will arrange the carrier company staff to go and pick it up for free.
You do not need any action.
The buyer must send it directly after 14 days.
As for the repair fee is all for free.
Really thanks
Answered Reportgo
khwa*************
28/Nov/2018
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