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Product Q&A

Product Q&A
No. Topic Q&A User/Date
41 Product
Question
Reportgo
hqin****************
27/Nov/2018
40 Product
Question
[66391349] Viltrox EF - EOS M AF Auto Please refund my money.. 11 street says seller has to do something.. You are saying 11 street need to process... What the hell is its still showing shipping in progress?
Reportgo
Answer
Why it's still showing shipping in progress, how the hell we know. We already asked 11street to cancel long time ago. We also want to refund your money but your money is with them!
Answered Reportgo
than***************
21/Nov/2018
39 Product
Question
[66391349] Viltrox EF - EOS M AF Auto The shipping status never changed. What’s the status of my refund?
Reportgo
Answer
Hi sir..we've already contacted 11Street to refund. Please be patient ya
Answered Reportgo
than***************
13/Nov/2018
38 Product
Question
[66391349] Viltrox EF - EOS M AF Auto It’s already 10 days. I can’t wait. Please return back my money.
Reportgo
Answer
ok sure no problem. Let us try to cancel the shipment first since it's status is in transit. Once done we'll process your full refund
Answered Reportgo
than***************
09/Nov/2018
37 Shipping
Question
[66391349] Viltrox EF - EOS M AF Auto Why do you advertise your product and state locally ship if you can’t fulfill it locally? Sure you know that this cost much lesser direct ship from China. 11 street I hope you take note of this practices on your platform. This will be the last time I’ll be using 11 street.
Reportgo
Answer
hi sir...we do local shipment. Our warehouse in Kepong, KL. just that unfortunately the last one went out of stock so our warehouse do back order immediately and direct ship to customer. Typically arrives 7-8 days. But unfortunately for some reason there's a problem with the shipment. If it doesn't get delivered to you by 19 November we shall cancel and give you a full refund. Apologize for the inconvenience
Answered Reportgo
than***************
08/Nov/2018
36 Product
Question
Reportgo
laiy**************
07/Nov/2018
35 Shipping
Question
[66391349] Viltrox EF - EOS M AF Auto Please update me on this?
Reportgo
Answer
We'll check with our logistic provider. Appreciate your patientce
Answered Reportgo
than***************
05/Nov/2018
34 Product
[66405448] DSB TM - 10 MULTIFUNCTION A4 PAPER CUTTER CUTTING TRIMMER RULER Lock
sall********************************
02/Nov/2018
33 Product
Question
[66391349] Viltrox EF - EOS M AF Auto Can you please answer my questions if you are responsible seller?
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than***************
01/Nov/2018
32 Product
Question
[66391349] Viltrox EF - EOS M AF Auto I bought this from you as you stated this ships from Selangor. I could have bought this much cheaper if from China.
Reportgo
Answer
Our main HQ warehouse is in Szenzhen. We also have warehouse in Selangor. Item was shipped direct because out of stock in selangor due to sudden demand.
Apologize for the inconvenience
Answered Reportgo
than***************
31/Oct/2018
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