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Product Q&A

Product Q&A
No. Topic Q&A User/Date
856 Product
Question
Reportgo
Answer
It's US plug.
Thank you.
Answered Reportgo
lily******************
07/Jan/2019
855 Product
Question
Reportgo
Answer
Ok, I know.
Answered Reportgo
lily******************
07/Jan/2019
854 Product
Question
[67934698] Minibot Robot Vacuum Cleaner with Max Power Suction,WiFi Connectivity,App Controls,Self-Charging Can just use remote control to run the cleaner without installing tupa apps ?
Reportgo
Answer
Ok, can be used.
Thank you.
Answered Reportgo
lily******************
07/Jan/2019
853 Product
Question
[67934698] Minibot Robot Vacuum Cleaner with Max Power Suction,WiFi Connectivity,App Controls,Self-Charging Got warranty because not mention.
Are parts easy to find ?
In case need repair where can find ?
Delivery takes how long ?
Reportgo
Answer
Hello
The product is shipped from the USA.
It usually takes 7~10 days.(Business Days)
Via shipping within the USA,
it's shipped from the USA to Malaysia and it's shipped to customer through the procedures of customs clearance.

And, it has a warranty within the United States.
Usually, If it does not have this company in Malaysia,
it 's hard to get warranty benefits. However, if there is a problem in the product within one month after purchase, we will help you with the return and refund.
Thank you.
Answered Reportgo
lily******************
07/Jan/2019
852 Product
Question
[67894860] Robot Vacuum Cleaner -1400pa Powerful Robotic Vacuum Cleaner with 4 Cleaning Modes Customizable Any warranty? Are the parts easier to buy ?
In case need repair where to find ?
Delivery takes how long ?
Reportgo
Answer
Hello,
The product is shipped from the USA.
It usually takes 7~10 days.(Business Days)
Via shipping within the USA,
it's shipped from the USA to Malaysia and it's shipped to customer through the procedures of customs clearance.

And, it has 12 to 18-month warranty within the United States.
Usually, If it does not have this company in Malaysia,
it 's hard to get warranty benefits. However, if there is a problem in the product within one month after purchase, we will help you with the return and refund.
Thank you.
Answered Reportgo
lily******************
07/Jan/2019
851 Shipping
[67895650] Athletic Greens Ultimate Daily All In 1 Greens Supplement Complete Greens Powder Drink Daily Lock
hqkc**************
07/Jan/2019
850 Product
Question
[68318824] Fowler 72-008-007 Dial Caliper 11STREET NO PROVIDE TAX INVOICE, PLEASE PROVIDE ME INVOICE I NEED CLAIM. PLEASE BE RESPONSE TO ME ASAP.
Reportgo
Answer
We are global seller.
The payment and purchases of the customers are through 11Street.
You have to check through 11Street.
Answered Reportgo
fclo**********************
07/Jan/2019
849 Shipping
[67895650] Athletic Greens Ultimate Daily All In 1 Greens Supplement Complete Greens Powder Drink Daily Lock
hqkc**************
06/Jan/2019
848 Product
[67895650] Athletic Greens Ultimate Daily All In 1 Greens Supplement Complete Greens Powder Drink Daily Lock
hqkc**************
06/Jan/2019
847 Shipping
Question
[68687139] NIX Lux 8 Inch Wall Mounting Bracket Hi, I have placed an order on Jan 3. May i know how long shipping will take?
Thanks.
Reportgo
Answer
Hi,
First, thank you for your ordered.

Sorry, your order was canceled.
There was a misunderstanding on the product page, so it was corrected.
Sorry, Please check the product page you ordered again. So Sorry.
Please let us know if you want to order Frame or Both(Wall Mount and Frame).

And, the product is shipped from the USA.
It usually takes 7~10 days.(Business Days)
Via shipping within the USA,
it's shipped from the USA to Malaysia and it's shipped to customer through the procedures of customs clearance.
Thank you.
Answered Reportgo
swke***************
05/Jan/2019
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