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FYZ Herbs

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Product Q&A

Product Q&A
No. Topic Q&A User/Date
28 Product
Question
[59285314] Mexico Braised Abalone Canned 6 Pcs (New Batch) Can I buy today 10 Feb and self collect?
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Answer
Hi dear customer, sure but only for area Kepong, KL. You may contact us at +6012-693 0269.
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yiny****************
10/Feb/2018
27 Product
[59285314] Mexico Braised Abalone Canned 6 Pcs (New Batch) Lock
mand*****************
10/Feb/2018
26 Shipping
Question
[54993232] FYZ Herbs HeBei Red Dates Jujube Value Pack 1KG 河北红枣无硫 Hi, Can you pls help me check my tracking number EN436046328MY no any update after 5/2/18?
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Answer
Hi dear customer, sorry for keep you waiting. We have called Pos Laju whole day however they didn't not answer our call at all. Kindly be informed that parcel will be delay due to high volume of parcel still congested at Pos Laju. We will help you keep trace the parcel and update you thru watapps.
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celi*******************
09/Feb/2018
25 Shipping
Question
[59285314] Mexico Braised Abalone Canned 6 Pcs (New Batch) Shipping exclusion has been set for an order. Please change the shipping address or change the item in Shopping Cart?? jUST WONDERING WHICH AREA IS COVER? COS ALL AREA EXCLUSION when I trying to make payment....
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Answer
Dear Customer, Thank for your support on Fyz Herbs,
Due to high congested situation at Pos Laju, all the area out of KL are unable to deliver on time before Chinese New Year, Hence our management decide to set temporary exclusion for this product. We hope this clarify your question. Thanks again
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baby****************
08/Feb/2018
24 Product
Question
[59285314] Mexico Braised Abalone Canned 6 Pcs (New Batch) Can u set the shipping to whole west malaysia?
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Answer
Dear Customer, Thank for your support on Fyz Herbs,
Due to high congested situation at Pos Laju, all the area out of KL are unable to deliver on time before Chinese New Year, Hence our management decide to set temporary exclusion for this product. We hope this clarify your question. Thanks again
Answered Reportgo
hinz****************
08/Feb/2018
23 Product
Question
[59285314] Mexico Braised Abalone Canned 6 Pcs (New Batch) Hi, y i put either n. sembilan or selangor, it still shows error msg shipping exclusion?
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Answer
Dear Customer, Thank for your support on Fyz Herbs,
Due to high congested situation at Pos Laju, all the area out of KL are unable to deliver on time before Chinese New Year, Hence our management decide to set temporary exclusion for this product. We hope this clarify your question. Thanks again
Answered Reportgo
hinz****************
08/Feb/2018
22 Shipping
Question
[59285314] Mexico Braised Abalone Canned 6 Pcs (New Batch) Hi, I just completed my payment. Please arrange to ship out the product immediately, make sure i can receive it before Chinese New Year. Thanks
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Answer
Hi dear customer, we will ship out immediately to Pos Laju by today. However we are unable to guarantee the delivery date because this is out of our control. Really thanks for your patience and understanding. Hope you can receive it before CNY too. Wish you a happy chinese year :)
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jarv******************
07/Feb/2018
21 Shipping
Question
[59285314] Mexico Braised Abalone Canned 6 Pcs (New Batch) Hi, would like to check with the status of my order. I received message on 31/1 that you had prepared my order. Until today 6/2 I still haven’t receive it nor any shipping information updated. Kindly reply as soon as possible. Thank you.
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Answer
Hi dear customer, sorry for keep you waiting. Kindly be informed we had couriered out your parcel on 1/2 morning and you may trace your parcel thru Pos Laju website. Please be informed that parcel will be delay due to high congested at Pos Laju recently as CNY nearby. However we will help you lodge a complaint to Pos Laju tomorrow.
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lwen*****************
06/Feb/2018
20 Product
Question
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Answer
Hi dear customer, this is natural nuts front plants. However we don't have any halal certificate yet.
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norl****************
04/Feb/2018
19 Product
Question
[59285314] Mexico Braised Abalone Canned 6 Pcs (New Batch) Hi, I ordered on 31st January. Until today there is no sign of shipping. When are you going to ship it to me?
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Answer
Dear Customer we had posted out your parcel on 1/2/2018 morning and your tracking number is EN436045203MY. Normally it will take 3-5 working to reach you. However due to 31/1/2018 is public holiday and CNY coming around the corner, please do expect parcel will be delay due to high congested situation at POS Laju. Thanks for your support and patient.
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shar****************
03/Feb/2018
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