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UK Academy Of Music

Product Q&A

Product Q&A
No. Topic Q&A User/Date
83 Product
[5044635] 39 Inch High Gloss HYBURG Acoustic Guitar+Bag+Pick+Allen Key Lock
flam*******************
25/May/2017
82 Product
[4797301] UK Acoustic Guitar 38 Inch Free Bag, Guitar Strap and 2 Picks Lock
kchk***************
14/May/2017
81 Product
[14927380] 21", 24", 26" Inch Professional UK Sapelle Wood Concert Ukulele With Free Bag and Ukulele Pick Lock
yen_*****************
07/May/2017
80 Product
Question
[8557584] 26" Inch Professional HYBURG Sapelle Wood Tenor Ukulele With Sponge Padded Bag Can i know is this ukulele is made in solid wood or laminate wood?
Reportgo
Answer
Hi, it is Laminated sapelle wood. Thanks.
Answered Reportgo
lail******************
05/May/2017
79 Shipping
Question
[4797301] UK Acoustic Guitar 38 Inch Free Bag, Guitar Strap and 2 Picks 1 Feb 2017 14:35 - Picked Up by courier
1 Feb 2017 18:35 - Outbound from IPH Station
2 Feb 2017 01:47 - In transit
2 Feb 2017 07:18 - Inbound to PJY Station
2 Feb 2017 12:10 - Undelivered due to sorry card
I have called gdex through 03-77872222 3 times but no one answer.
I called the helpdesk through 03-77876677 and speak to the customer service, I ask my parcel status and he told me that my parcel just arrive this morning to pj and haven’t check out yet. Then I ask him to clarify about sorry card because I didn’t receive any sorry card from gdex. Then he say he will check this thing with the courier and I asked him to return me a call after checking with courier. A few minutes later, I received a call from gdex through 03-77878400, she said that the courier unable to deliver my parcel because no one at home. I said I was at home and I didn’t see them coming. Then I ask her to send it again tomorrow.

Please change your courier service. GDEX suck!
Reportgo
Answer
Hi, so sorry for that. I will follow up for you.
Answered Reportgo
kell*****************
02/Feb/2017
78 Product
Question
Reportgo
Answer
Hi, length +- 240m.

Thanks .
Answered Reportgo
cikg****************
04/Jan/2017
77 Product
[6067964] UK 41 Inch Acoustic Guitar with Pickguard+Bag+Allen Key+2 Picks Lock
thom***************
29/Dec/2016
76 Product
Question
[4797301] UK Acoustic Guitar 38 Inch Free Bag, Guitar Strap and 2 Picks Hello.. this is my tracking number 4937654503.. I ordered last week and didnt get my guitar till now.. and it shows "sorry card (GDEX)" what does it means? Seller has been promising that the item will reach my place by wednesday.. can you check please?
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Answer
Oh. So so so sorry. I will call GDEX to make sure you will receive by Tomorrow. So sorry. I will follow up for you. Thanks.
Answered Reportgo
demi******************
22/Dec/2016
75 Product
Question
[4797301] UK Acoustic Guitar 38 Inch Free Bag, Guitar Strap and 2 Picks Still cannot track my order.. 4937654503.. can you help me to check?
Reportgo
Answer
Hi, tonight about 9pm can track already. So sorry for delay. Thanks.
Answered Reportgo
demi******************
19/Dec/2016
74 Product
Question
[4797301] UK Acoustic Guitar 38 Inch Free Bag, Guitar Strap and 2 Picks Hello.. this is my tracking number.. but couldnt track the items.. can you olease check ? :) 4937654503
Reportgo
Answer
Hi, you may track on monday because Saturday and sunday is holiday. The guitar you will receive on Tuesday or maybe Wednesday. Thanks.
Answered Reportgo
demi******************
17/Dec/2016
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