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Product Q&A

Product Q&A
No. Topic Q&A User/Date
3531 Product
Question
[656588] NESCAFE Blend & Brew Original 20g x 30 sticks I already redeemed the FREE NESCAFE mug on yesterday as per your request, so may i know the status now ? The status still showing "Preparing for shipment" !!!
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Answer
We apologize greatly for the massive delay in shipping for the recent promotion. We are in the midst of improving our operation services to better serve you in the future as we value our customer opinion greatly. We apologize again for our current inadequacy and look to further improve it for a better customer experience.
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vale*********************
22/May/2015
3530 Shipping
Question
[656588] NESCAFE Blend & Brew Original 20g x 30 sticks I purchased this on the 11/5/2015. I have not even received a shipping notice... why such bad service?
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Answer
Hi ! We apologize greatly for the massive delay in shipping for the recent promotion. We are in the midst of improving our operation services to better serve you in the future as we value our customer opinion greatly. We apologize again for our current inadequacy and look to further improve it for a better customer experience.
Answered Reportgo
nico*****************
22/May/2015
3529 Shipping
Question
[656588] NESCAFE Blend & Brew Original 20g x 30 sticks Please arrange delivery ASAP! And please state clearly if you want buyer to do redemption first before delivery. I ordered on 13/5 and until now only know that i need to submit redemption first
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Answer
Hi ! We apologize greatly for the massive delay in shipping for the recent promotion. We are in the midst of improving our operation services to better serve you in the future as we value our customer opinion greatly. We apologize again for our current inadequacy and look to further improve it for a better customer experience. This is also the first time Nestle is doing this kind of promotion and WE will take into account the events that happened and improve it immediately.
Answered Reportgo
rick*******************
22/May/2015
3528 Shipping
Question
[656588] NESCAFE Blend & Brew Original 20g x 30 sticks Hey what a worst shopping experience!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Answer
Hi ! We apologize greatly for the massive delay in shipping for the recent promotion. We are in the midst of improving our operation services to better serve you in the future as we value our customer opinion greatly. We apologize again for our current inadequacy and look to further improve it for a better customer experience. This is the first time Nestle has done this kind of redemption program online which has cause unforeseen circumstances. We are immediately correcting all problems in this recent promotion to better serve you on the next 1. Thank you very much again for your order and apologies for delay.
Answered Reportgo
cheo***************
22/May/2015
3527 Shipping
Question
[656881] NESCAFE Blend & Brew Rich 20g x 25 sticks when can ship out the product..had done the redemption...had call two days ago, promise will ship out but till today still pending...please look in to it....
Reportgo
Answer
Hi ! We apologize greatly for the massive delay in shipping for the recent promotion. We are in the midst of improving our operation services to better serve you in the future as we value our customer opinion greatly. We apologize again for our current inadequacy and look to further improve it for a better customer experience. This is the first time Nestle has done this kind of redemption program online which has cause unforeseen circumstances. We are immediately correcting all problems in this recent promotion to better serve you on the next 1. Thank you very much again for your order and apologies for delay.
Answered Reportgo
ryen******************
22/May/2015
3526 Shipping
Question
[656881] NESCAFE Blend & Brew Rich 20g x 25 sticks had done the redeem for the mug...please please process the shipping...it had been delay for almost two week after complete payment...
Reportgo
Answer
Hi ! We apologize greatly for the massive delay in shipping for the recent promotion. We are in the midst of improving our operation services to better serve you in the future as we value our customer opinion greatly. We apologize again for our current inadequacy and look to further improve it for a better customer experience. This is the first time Nestle has done this kind of redemption program online which has cause unforeseen circumstances. We are immediately correcting all problems in this recent promotion to better serve you on the next 1. Thank you very much again for your order and apologies for delay.
Answered Reportgo
yyle***************
22/May/2015
3525 Shipping
Question
[656588] NESCAFE Blend & Brew Original 20g x 30 sticks Submitted the Mug Redemption, Please Proceed for Shipping ASAP
Reportgo
Answer
Hi ! We apologize greatly for the massive delay in shipping for the recent promotion. We are in the midst of improving our operation services to better serve you in the future as we value our customer opinion greatly. We apologize again for our current inadequacy and look to further improve it for a better customer experience. This is the first time Nestle has done this kind of redemption program online which has cause unforeseen circumstances. We are immediately correcting all problems in this recent promotion to better serve you on the next 1. Thank you very much again for your order and apologies for delay.
Answered Reportgo
wswe*************
21/May/2015
3524 Shipping
Question
[656588] NESCAFE Blend & Brew Original 20g x 30 sticks Please Ship Order 201505106200669 ASAP
Reportgo
Answer
Hi ! We apologize greatly for the massive delay in shipping for the recent promotion. We are in the midst of improving our operation services to better serve you in the future as we value our customer opinion greatly. We apologize again for our current inadequacy and look to further improve it for a better customer experience. This is the first time Nestle has done this kind of redemption program online which has cause unforeseen circumstances. We are immediately correcting all problems in this recent promotion to better serve you on the next 1. Thank you very much again for your order and apologies for delay.
Answered Reportgo
poh_************
21/May/2015
3523 Product
Question
[656881] NESCAFE Blend & Brew Rich 20g x 25 sticks hi I claim the mug in the link tat u sms me. So can you process the shipping Nescafé hurry ? My mom can’t be wait to taste. She asked why so long time still didn’t receive wan.... @@
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Answer
Hi ! We apologize greatly for the massive delay in shipping for the recent promotion. We are in the midst of improving our operation services to better serve you in the future as we value our customer opinion greatly. We apologize again for our current inadequacy and look to further improve it for a better customer experience. This is the first time Nestle has done this kind of redemption program online which has cause unforeseen circumstances. We are immediately correcting all problems in this recent promotion to better serve you on the next 1. Thank you very much again for your order and apologies for delay.
Answered Reportgo
xuan****************
21/May/2015
3522 Product
Question
[656881] NESCAFE Blend & Brew Rich 20g x 25 sticks Place order on 14th,till now still prepare for shipping, can someone reply when will it send out? So many comment asking but seller never reply. Should 11street take action about this? Or else will spoil 11street reputation.
Reportgo
Answer
Hi ! We apologize greatly for the massive delay in shipping for the recent promotion. We are in the midst of improving our operation services to better serve you in the future as we value our customer opinion greatly. We apologize again for our current inadequacy and look to further improve it for a better customer experience. This is the first time Nestle has done this kind of redemption program online which has cause unforeseen circumstances. We are immediately correcting all problems in this recent promotion to better serve you on the next 1. Thank you very much again for your order and apologies for delay.
Answered Reportgo
nigh********************
21/May/2015
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