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Product Q&A

Product Q&A
No. Topic Q&A User/Date
12 Product
Question
[54544917] SONY NW-A45 WALKMAN WITH HIGH RESOLUTION AND BLUETOOTH STREAMING - SONY M’SIA WARRANTY Original Earphone included?
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Answer
Dear Customer, NW-A45 without earphone
Answered Reportgo
pcy2*************
21/Nov/2017
11 Other Topics
Question
[49164915] SONY MDR-ZX110AP EXTRA BASS SMARTPHONE HEADSET WITH MIC (BLACK) OFFICIAL SONY STOCKS Can use for iPhone 7 Plus? Can link with my phone?
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Answer
Dear customer, you need to use 3.5mm to Lighting adapter to connect to your Iphone 7 plus.
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fann************************
17/Nov/2017
10 Other Topics
Question
[49164915] SONY MDR-ZX110AP EXTRA BASS SMARTPHONE HEADSET WITH MIC (BLACK) OFFICIAL SONY STOCKS Can use for iPhone 7 Plus? Can link with my phone?
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Answer
Dear customer, you need to use 3.5mm to Lighting adapter to connect to your Iphone 7 plus.
Answered Reportgo
fann************************
17/Nov/2017
9 Product
Question
[49166417] SONY NP-BX1 BATTERY FOR RX100, RX100II, RX100III, PJ440, WX300, WX350, HX400 What year is battery manufacturing date?
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Answer
Dear customer, on the battery's packaging detail, there is no specific manufacturing date of the battery.
Answered Reportgo
alee***************
01/Nov/2017
8 Product
Question
[49164846] SONY MDR-XB950B1 (BLACK) EXTRA BASS WIRELESS HEADPHONES SONY WARRANTY Where i can get your tax invoice for the warranty claim?
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Answer
Dear customer, kindly print your Tax Invoice from > MyShipping > Shipping History > Print Tax Invoice
Answered Reportgo
shik******************
31/Oct/2017
7 Product
Question
[49164846] SONY MDR-XB950B1 (BLACK) EXTRA BASS WIRELESS HEADPHONES SONY WARRANTY I cannot register my warranty at sony warranty page. It appear " Add Member To SSO Error: Sorry, we found error when register your application." I has already key in all the details. Kindly asisst.
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Answer
Dear customer, we don't know what happen with Sony portal. Please contact Sony Customer Interaction Center at: 1300 88 1233. They are very willing to help you on this. You can also keep our tax invoice for warranty claim.

Refer to link: https://www.sony.com.my/section/contactus
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shik******************
30/Oct/2017
6 Product
Question
[49165964] SONY MDR-XB650BT Extra Bass Wireless/Bluetooth Headphone (Blue) 1 . Izit original Sony product ?
2 . Hw abt warranty ?
3. If purchase today wen can received d goods ?
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Answer
Dear customer, original Sony product with 1 year warranty by Sony Malaysia. Gdex delivery time: 1-3 working days
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joan******************
22/Oct/2017
5 Product
Question
[49166394] SONY HDR-CX405 HANDYCAM W/ VCT-R640 TRIPOD / BAG / 8GB CARD / STRAP - SONY M'SIA WARRANTY hv free 1 more battery ？
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Answer
Dear Customer, package included 1 battery only
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sora*****************
19/Oct/2017
4 Product
Question
[49159697] SONY NW-A35 (Black) 16GB HIGH-RES AUDIO WALKMAN (ORIGINAL M'SIA WARRANTY) What colours are in stock? How do you select a colour? It’s not stated in the product description and the images show different colour options, thanks.
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Answer
Dear customer, color available are Black, Pink, Blue & Yellow.

Please leave your msg in your order which color you need.

p/s: we are fixing the sku color option now
Answered Reportgo
limy*****************
20/Sep/2017
3 Other Topics
Question
[49155592] SONY PS4 SLIM BUNDLE - 1TB PLAYSTATION 4 + 1 EXTRA SHOCK4 CONTROLLER + 2 YEARS SONY MALAYSIA WARRANTY Quite Disappointed ..... had made up my mind to by this deal and tried the payment transaction a dozen of times and then it showed that the product was out of stock. Is this the end of this deal for the product or will you guys be re-stocked and will put this deal once again?
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Answer
Dear customer, we have ready stock for this. Please contact 11Street customer service regarding this issue.
Answered Reportgo
salm*******************
16/Sep/2017
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