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Product Q&A

Product Q&A
No. Topic Q&A User/Date
14 Return/Cancellation
Question
[65912370] Baby Dove Head To Toe 200ml / Rich Moisture / Sensitive Hi, I had file a cancellation request, please follow up. Thanks.
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Answer
Dear Valued customer, so sorry we are unable to cancel your order as the order has been shipped out. we are sorry for the inconvenience caused and thank you for your kind understanding.
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minx**************
16/Nov/2018
13 Shipping
Question
[65912370] Baby Dove Head To Toe 200ml / Rich Moisture / Sensitive 201811062587562 is placed at 6/11 but until today still preparing shipment. May I know when it will be ship out? Thanks.
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Answer
Dear Valued Customer, sorry for our late reply. you order has been sent via DHL. It may take up to 21 days for the order to reach you as we are sending from Singapore. we thank you for your kind understanding.
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minx**************
12/Nov/2018
12 Product
Question
[65896998] Simple Kind To Skin Facial Cleansing Wipes 25s X 3 Dear SGMALL,
My 11st Order no. 201810232362775.

Pls confirm when SGMALL will be sending the remaining 7 sets, that were left out in early delivery. I’ve waited for more than 1 week.

Pls let me know your target date of delivery. Thanks.
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Answer
Dear Valued Customer, your orders has beent sent via DHL. It may take up to 21 working days to reach you as we are sending from Singapore. we are sorry for the inconvenience caused and thank you for your kind understanding.
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yi.N*****************
11/Nov/2018
11 Shipping
Question
[65912370] Baby Dove Head To Toe 200ml / Rich Moisture / Sensitive May I know this consignment no: 201811012514430 has been shipped out?
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Answer
Dear Valued Customer, yes all orders will be fulfilled the next working day. we are currently awaiting the tracking number from DHL. we will update your order as soon as we receive the tracking number. we are sorry for the delay and thank you for your kind understanding.
Answered Reportgo
meit*****************
08/Nov/2018
10 Shipping
Question
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Answer
Dear Valued Customer, the delivery may take up to 14 working days as it is sent from Singapore. we are sorry for the inconvenience caused and thank you for your kind understanding.
Answered Reportgo
mei8************
07/Nov/2018
9 Product
Question
[65896998] Simple Kind To Skin Facial Cleansing Wipes 25s X 3 Dear SGMALL,
My 11st Order no. 201810232362775. I’ve ordered and paid for 8 sets, but only received 1 set. Pls check and resend the remaining 7 sets.

Ref ID : SGAVW201810232362775
DHL ID : 5218102073518798
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Answer
Dear Valued Customer, we have taken note and will proceed to send the remaining 7 sets to you. we are sorry for the inconvenience caused and thank you for your kind understanding.
Answered Reportgo
yi.N*****************
31/Oct/2018
8 Shipping
Question
[65896998] Simple Kind To Skin Facial Cleansing Wipes 25s X 3 When can I receive my product? 16 Oct order until now, not yet receive
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Answer
Dear Valued Customer, your order has been sent. you may track your order at this URL : https://webtrack.dhlglobalmail.com/?trackingnumber=SGAVWSCI1810201802 and you tracking number is SGAVWSCI1810201802. we are sorry for the delay and thank you for your kind understanding.
Answered Reportgo
tten*****************
31/Oct/2018
7 Product
Question
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Answer
Dear Valued Customer,

The item has been shipped out.
Answered Reportgo
name****************
29/Oct/2018
6 Shipping
Question
[65912370] Baby Dove Head To Toe 200ml / Rich Moisture / Sensitive I ORDER ON 18/Oct/2018 ,WHY UNTIL NOW STILL DID’T SHIPPING OUT ????
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Answer
Dear Valued Customer, you order has been sent. we are still waiting for our courier to provide us the tracking number to update the system. we are sorry for the delay and thank you for your kind understanding.
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dora****************
29/Oct/2018
5 Shipping
Question
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Answer
Dear Valued Customer, your order has been sent. we are currently waiting for our courier provide us the tracking number to update in the system. we are sorry for the delay and thank you for your kind understanding.
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d_ai************
29/Oct/2018
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