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Product Q&A

Product Q&A
No. Topic Q&A User/Date
61 Product
[0]  Lock
show*****************
13/Nov/2017
60 Product
[0]  Lock
nee1*************
08/Nov/2017
59 Shipping
Question
[36784872] Ensure Plus Vanilla Chocolate Strawberry200ml and Coffee 220ml 30bottle/Carton Food Supplement Please be a responsible seller. Do not just give me a despatch number and expect me to go on a wild goose chase to all the nearby post offices to check where the item is. A good courier service would leave a notice on where we can go to retrieve our parcel. Non was received. Please cancell and refund. It is now one month and the drink would have spoilt due to improper storage at dont know where.
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Answer
Dear Mr Lok,

Our sincerest apologies for your bad encounter. We totally understand your situation, however we also hope you understand that for refunds, we would need you to send back the items before we can do so.

We've emailed to Malaysia Post Office, and they would usually leave a note if delivery fails. Our apologies, we are not sure why you weren't informed.

For now, the best and fastest solution would be collecting your parcel directly from Pos Laju Kota Damansara with the tracking number #EB901588485SE.

If the milk is really spoilt, please let us know again. We will definitely try our best to give the best solution possible.
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sunn*****************
06/Nov/2017
58 Return/Cancellation
Question
[36784872] Ensure Plus Vanilla Chocolate Strawberry200ml and Coffee 220ml 30bottle/Carton Food Supplement Have emailed, called n requested to cancel. Item ordered on 7-Oct and not delivered yet as at 1-November. Checked direct link given and it shows item despatched 10-Oct. Courier fee went up tremendously but customer victimised as item not delivered and Seller refuse to take responsibility for non delivery. Please cancel and refund. A very disappointed customer.
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Answer
Dear Mr Lok, our apologies for the inconvenience caused. In our tracking system it shows that delivery was attempted but failed. We guess no one was at home. You may collect your parcel with this tracking number EB901588485SE at your nearby post office. Please email us at info@seniorcare.com.sg if you encounter any issues. Thank you.
Answered Reportgo
sunn*****************
01/Nov/2017
57 Shipping
Question
[36784872] Ensure Plus Vanilla Chocolate Strawberry200ml and Coffee 220ml 30bottle/Carton Food Supplement Item ordered on 7Oct17 and not received yet. Shipping fees increased and yet delivery not reliable. Very disappointed
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Answer
Please head over to www.directlink.com to trace your order LB614086674SE
Answered Reportgo
sunn*****************
26/Oct/2017
56 Product
Question
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Answer
It is made in Singapore.
Answered Reportgo
aliv*************
16/Oct/2017
55 Shipping
Question
[36563448] Wooden Wheelchair Ramp with Anti Slip Surface Mat for Lightweight Foldable Motorised Wheel Chair Is it possible to receive this item by 10 Oct if I make payment today? I need this urgently. Thanks.
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Answer
For this case, it depends on your custom.
Answered Reportgo
anni*********************
05/Oct/2017
54 Product
[35600272] Manuka Honey UMF® NZ - Comvita MG MGO New Zealand Health 5+ 10+ 15+ 500g Bestseller! Certified Lock
Lili*****************
05/Oct/2017
53 Product
[49769247] Tena Value Slip Super Absorbent Adult Diapers Normal Medium Large Men Women Tabs Cover Incontinence Lock
norl*******************
02/Oct/2017
52 Product
Question
How many cans for RM5 ? Whats the expiry date ?
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Answer
Dear Sir / Madam,

RM5 per can :)

As we are dealing with perishables, we replenish our products from the local manufacturers twice a week.
Hence, all the products are of the latest expiry dates.
I am unable to provide you the expiry date currently, as by the time you ordered, it would be another batch from the manufacturer with another expiry date.

Also, this regular replenishment means we do not keep a high volume of stock, and may have to send out orders only 2-5 working days once we received the orders.

Hope that helps!
Sincerely,
Jamie Lee
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j.ch*****************
24/Sep/2017
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