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Product Q&A

Product Q&A
No. Topic Q&A User/Date
137 Product
Question
[55134424] SK-II Pitera Welcome Kit Why price sudenly increased?
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Answer
Dear customer,
Start from 01/04/2018 all SK-II product price already increased.
Regards,
Onlyone-mall
Answered Reportgo
izza*********************
25/Apr/2018
136 Shipping
Question
[63530331] SK-II Facial Treatment Essence 75ml with Treatment Mask (2 items) I’ve just tracked the parcel, it stated that "SHIPMENT MISROUTED" to KOTA KINABALU..!!! Seriously..??!!!
Can’t they READ PROPERLY before shipped the parcel??
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Answer
Dear customer,
I'm sorry about courier service problem. Your parcel now on the way to Kelantan, you will get your parcel on 16/04/18.
Regards,
Onlyonemall
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di_e*************
12/Apr/2018
135 Shipping
Question
[63530331] SK-II Facial Treatment Essence 75ml with Treatment Mask (2 items) Hi,
When exactly can I get my order?
I specifically asked that I would like the item within this week.
I wish you hadn’t used skynet courier service - had few bad experience with them (late delivery, rude delivery person..).
Please resolve this matter ASAP. Thanks.
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Answer
Dear customer,
I'm sorry about courier service. Your parcel now on the way to Kelantan, you will get your parcel on 16/04/18.
Regards,
Onlyonemall
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di_e*************
12/Apr/2018
134 Product
Question
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Answer
Dear customer,
Our all skin care is 100% original and money back guarantee. You can require to join as a SKII membership when you purchase any SKII regular size product in our Onlyone Mall store.
we no sell fake, imitation product. We must be protect customer safe to use our product, this is our mission.
Thanks you! 😊
Regards,
Onlyonemall
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szep*****************
12/Apr/2018
133 Product
Question
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Answer
Dear customer,
Expiry date: year of 2020
Regards,
Onlyonemall
Answered Reportgo
szep*****************
12/Apr/2018
132 Product
Question
[61231104] SK-II Facial Treatment Essence 230ml (2018 CNY Limited Edition) May I know the product expired date? is that come with this box?
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Answer
Expiry date: year of 2020. Packaging become same as the picture.
Answered Reportgo
jazz******************
04/Apr/2018
131 Shipping
[63530331] SK-II Facial Treatment Essence 75ml with Treatment Mask (2 items) Lock
di_e*************
03/Apr/2018
130 Product
[55134424] SK-II Pitera Welcome Kit Lock
szep*****************
02/Apr/2018
129 Product
Question
[59126295] SK-II Facial Treatment Essence 10ml x 3 It is a original products from Japan?
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Answer
Yes, original from Japan.
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pk_c*************
30/Mar/2018
128 Product
Question
[55134424] SK-II Pitera Welcome Kit When will restock for the product?
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Answer
Stock will restock on 03/04/18
Answered Reportgo
szep*****************
28/Mar/2018
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