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Newfroggy Store

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Newfroggy Store

Product Q&A

Product Q&A
No. Topic Q&A User/Date
12 Product
Question
[604181] PAT-220 PAT220 2.4G Wireless Astro AV Transmitter & Receiver How to install the IR extension wire? At receiver or transmitter or both?
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Answer
Please check the below youtube link and particularly focus at at time : 1.32s to 1.4s for the info on IR extender.

https://www.youtube.com/watch?v=SvXfmAUU1sU
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mkiz**************
21/Apr/2016
11 Product
Question
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Answer
Do you mean this item?

http://www.11street.my/product/ProductDetailAction/getProductDetail.do?prdNo=1033488
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appo*********************
22/Jan/2016
10 Product
Question
[357358] UNI-T UT136C Digital Multimeter / Thermometer Hi, I made payment for your UNI-T UT136C Multimeter on 26/12/2016 and the unit was available that time. Now from the product webpage , it says out of stock and you did not even notify me when your stock is coming.

When is the new stock coming? Why did you change the status to out of stock suddenly?

My order no is 201512262269378
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Answer
Have stock. It only turns to "out of stock" after deducting your order quantity. Parcel is shipped out already.
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ultr****************
30/Dec/2015
9 Product
[667765] Pakite Ori PAT-330 Wireless AV Transmitter and Receiver (ASTRO/DVD) Lock
yoke******************
04/Nov/2015
8 Product
[1033488] USB 3.0 Dual Hard Disk IDE & SATA HDD Dock Station OTB 1 Touch Backup Lock
phoe*****************
25/Oct/2015
7 Product
[1033488] USB 3.0 Dual Hard Disk IDE & SATA HDD Dock Station OTB 1 Touch Backup Lock
phoe*****************
23/Oct/2015
6 Product
Question
[353526] UNI-T Modern Pocket-Size Digital Multimeters UT10A Hi, Is there a warranty for this product? How long period?
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Answer
Warranty period is 3 months from the date shipped. Any electronics faulty found, you send back to our office (buyer to bear courier cost), once we receive, we are able to arrange FOC repairing or replacement from supplier for manufacturing defect. (Battery and Mechanical damaged is not covered) .
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cxon*************
17/Sep/2015
5   This post was hidden by the Seller. sean********************
18/Aug/2015
4   This post was hidden by the Seller. ghvi**************
17/Jul/2015
3 Product
Question
[667710] Pakite PAT-530 PAT530 5.8G Wireless AV Transmitter Receiver Astro Hi, i have received the product (Pat 530) for the order no: 201507127265558, but the invoice is not included in the parcel, can you email me the invoice? (ghvictor@gmail.com)


addition: to date, i have purchased 7 items from 11street (mostly electrical items), other 6 sellers all attach a sale invoice together with the parcels, except your company. 11 street website does not give detail invoice especially GST and if the order has multiple products, it does not give individual sale info.
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Answer
Sorry, I am unable to issue you my company invoice or sales document directly to you, due to the order is via 11street where the total amount that we are receiving from 11street company is varied from the amount that you are paying, due to commission/voucher and etc... Since this order is via 11street, and sales document is supposed from 11 street. According to 11street personal, you can print sales document from your buyer page.

I copy the advice/step on how or where to print from your buyer page :

- Log in to Buyer page
- Go to View order
- Select the order No.
- Go to view order and shipping

Then you may able to print the invoice from the page.

If you are unable to find it, you may call 11street hotline : 03-27200000, the receptionist may be able to advise you clearly.

Thanks and regards
Answered Reportgo
ghvi**************
15/Jul/2015
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