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Product Q&A

Product Q&A
No. Topic Q&A User/Date
98 Product
Question
Reportgo
Answer
Sorry, we no longer sell this because this will only sell to member only.

You may still purchase Royal Expert Blue Series Product (Smooth & Clear Cream, Soap, Cleanser, Scrub, Lotion). thanks
Answered Reportgo
chen******************
21/Sep/2017
97 Product
Question
[15630316] Royal Expert Face Cleanser 100ml x2 (Cheap Shipping Fee) Why the packagi g is different? Is it original?
Reportgo
Answer
Hi Customer, all our product are original. The latest version outlook design is light blue. thanks
Answered Reportgo
sfkn************
30/Jul/2017
96 Product
Question
Reportgo
Answer
The coming new stock will ready at this Friday soon. We will ship out asap once the product ready. thanks
Answered Reportgo
_qen******************
24/Jul/2017
95 Product
Question
Reportgo
Answer
Hi Customer, all our product are original and has been document verified by 11street. thanks
Answered Reportgo
juli***************
03/Jul/2017
94 Product
Question
[19230363] Royal Expert Whitening Cream Mix & Match (Soap / Cleanser/ Scrub / Lotion) Keluar news produk whitening cream mengandungi merkuri, boleh jelaskan? Masih selamat dipakai kah?
Reportgo
Answer
Hi Customer, as per HQ direction we had stop selling the whitening cream. For the product Manufactured in April & May 2017 are advise to return back. thanks
Answered Reportgo
imja**************
03/Jun/2017
93 Product
[2412603] ROYAL EXPERT Advanced Brightening Cream (11street already help pay 7%) Lock
sera************************
02/Jun/2017
92 Product
Question
[21445147] ROYAL EXPERT Advance Brightening Cream 50ml ~Real! (11street help pay 5%) Reported in China Press tht Spore govt finding of mercury level > 3600x.
Reportgo
Answer
Dear customer, based on my principal OEW Group reply as per link below: https://www.facebook.com/OEWGROUP/

Singapore case is because they are not purchase from authorised dealer and we do not supply the product to Singapore as well.

Please ensure purchase from the authorised dealer only. Thanks
Answered Reportgo
pksi**************
22/May/2017
91 Product
Question
Reportgo
Answer
Dear customer, based on my principal OEW Group reply as per link below: https://www.facebook.com/OEWGROUP/

Singapore case is because they are not purchase from authorised dealer and we do not supply the product to Singapore as well.

Please ensure purchase from the authorised dealer only. Thanks
Answered Reportgo
pksi**************
22/May/2017
90 Product
Question
[2412603] ROYAL EXPERT Advanced Brightening Cream (11street already help pay 7%) I bght in Oct 2016 n commented on 18/10/16 tht quality is suspected as without leftlet. Wanna demand refund as Spore govt finding tht mercury level>3000x.
Reportgo
Answer
Dear customer, based on my principal OEW Group reply as per link below: https://www.facebook.com/OEWGROUP/

Singapore case is because they are not purchase from authorised dealer and we do not supply the product to Singapore as well.

Please ensure purchase from the authorised dealer only. Thanks
Answered Reportgo
pksi**************
22/May/2017
89 Product
Question
Reportgo
Answer
Dear customer, based on my principal OEW Group reply as per link below: https://www.facebook.com/OEWGROUP/

Singapore case is because they are not purchase from authorised dealer and we do not supply the product to Singapore as well.

Please ensure purchase from the authorised dealer only. Thanks
Answered Reportgo
pksi**************
22/May/2017
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