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Product Q&A

Product Q&A
No. Topic Q&A User/Date
8 Product
Question
[59297317] Medicated Dog Mange Shampoo. Antifungal RenuPlex Extra Strength Mange Shampoo for Dogs Eliminates I been using this shampoo on my dog for twice a week, but until 2 day for 2 week using my dog fungal in bad condition, i need to request refund for this product
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Answer
We will personally answer you.
Answered Reportgo
jess********************
04/Apr/2018
7 Product
Question
[59298773] AlphaTRAK 2 Blood Glucose Monitoring System Kit This set comes with 30 lancets 25 test strips. How can I purchase additional lancets & test strips ?

I am prepared to pay for the courier charges incurred. Please advise what the courier charges are if sent by courier (DHL) to me in Kuala Lumpur (postcode 56000)

Thank you,
Colin
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Answer
Hello.
For you, we have added lancets and test strips.
You can get three products with free shipping.
Please refer to the website address.^^

(AlphaTRAK 2 Blood Glucose Test Strips, 50 Count)

http://www.11street.my/productdetail/alphatrak-2-blood-glucose-test-strips-50-count-62006212?prdNo=62006212


(AlphaTRAK Lancets 28 gauge sterile)

http://www.11street.my/productdetail/alphatrak-lancets-28-gauge-sterile-62006218?prdNo=62006218
Answered Reportgo
jcm.****************
04/Mar/2018
6 Product
Question
[59307865] Organic Castor Oil, 4oz - 100% Pure, Hexane Free, Cold Pressed & USDA Organic by RejuveNaturals I’m sorry on checking for the second time my order is not with mayblue but with gallamia, they are the culprit, I’m sorry for the mistake. mybe I’m make my order with you when I get my refund
Reportgo
Answer
Hello.
We regret that you were fraudulent from another store.
And we are glad that misunderstandings about us are now released.
We are trying to provide good quality products at reasonable prices, and we always welcome your visit. Thank you.
Have a good day.
Answered Reportgo
khur***************
29/Jan/2018
5 Product
Question
[59307865] Organic Castor Oil, 4oz - 100% Pure, Hexane Free, Cold Pressed & USDA Organic by RejuveNaturals If you want my order details I can send you the print screen of my order copy.
Reportgo
Answer
Hello.
We regret that you were fraudulent from another store.
And we are glad that misunderstandings about us are now released.
We are trying to provide good quality products at reasonable prices, and we always welcome your visit. Thank you.
Have a good day.
Answered Reportgo
khur***************
29/Jan/2018
4 Product
Question
[59307865] Organic Castor Oil, 4oz - 100% Pure, Hexane Free, Cold Pressed & USDA Organic by RejuveNaturals I received email from you stating that you did not received order from me and you requested me to send the order number if I had made order, my order number is 201801266197258 and the price of that rejuvenaturals castor oil is RM112.98 and I made payment on 27/1/2018 by MOL
Reportgo
Answer
Hello.
We regret that you were fraudulent from another store.
And we are glad that misunderstandings about us are now released.
We are trying to provide good quality products at reasonable prices, and we always welcome your visit. Thank you.
Have a good day.
Answered Reportgo
khur***************
29/Jan/2018
3 Product
Question
[59307865] Organic Castor Oil, 4oz - 100% Pure, Hexane Free, Cold Pressed & USDA Organic by RejuveNaturals If I will to make the second time order are you going to cancel my order again? will the price differ from the actual price when order are made?Now I see the price has changed, earlier it was RM112.98 and now is RM119. Your action of cancelling one’s order has caused problem of getting refund
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Answer

Hello. We appreciate your interest in our products.
Our shop did not change the price of the product. Perhaps the 11street has temporarily applied the discount itself.
And we remember that we never received an order from you. So we have never canceled your order. If you have ordered the product, please give us your order number and we will check it exactly.
Thank you.
Answered Reportgo
khur***************
29/Jan/2018
2 Product
Question
[59307865] Organic Castor Oil, 4oz - 100% Pure, Hexane Free, Cold Pressed & USDA Organic by RejuveNaturals I’m asking you the same question because I did not receive any respond from my previous question my question- Is this castor oil is packed in a glass bottle of plastic bottle?Is this castor oil is in stock? Does the price differ from the price display in this website when order are made? thankyou
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Answer
Good morning.
We are grateful for the waiting for answers.
Unfortunately, this product is now out of stock.
The bottle material can not be confirmed accurately.
We feel sorry for not being able to give you the answer you want.
Our shop will always do our best to provide you with the best quality and service.
Thank you. Have a good day.
Answered Reportgo
khur***************
29/Jan/2018
1 Product
[59307865] Organic Castor Oil, 4oz - 100% Pure, Hexane Free, Cold Pressed & USDA Organic by RejuveNaturals Lock
khur***************
27/Jan/2018
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