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kokolong

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Product Q&A

Product Q&A
No. Topic Q&A User/Date
458 Return/Cancellation
Question
[18952555] [Clio] Kill Brow Tatto Lasting Gel Pencil 18047 Received Wrong item!! Received a FAT & Arched Pointy Pen instead of slim & dull bump tattoo pencil as picture. Contact for Exchange!
Reportgo
Answer
We apologize for any inconvenience.
I will contact you at 11st.my to make a refund.
Answered Reportgo
f3he*************
26/Sep/2017
457 Product
[32220782] [Sulwhasoo] Voluminating Foundation 40g Lock
Tamm*******************
26/Sep/2017
456 Shipping
Question
[19686524] [Skin Food] Bitter Green Clay Soothing Mask 17964 Hello seller, my order no 201709100206404.
When I tracking the shipping today it’s stated "This AWB no does no exist".
So, what happen with my order?
Please reply me asap. Thank you
Reportgo
Answer
Did you receive your product?

Your product is being delivered.
The shipping company is having a problem and shipping is getting late. I checked and found that the product arrived near your home on September 25th.
If you have not arrived, please contact me again.
Answered Reportgo
blue***************************
25/Sep/2017
455 Product
Question
Reportgo
Answer
This product is 100% genuine.
Answered Reportgo
izya**************************
10/Sep/2017
454 Shipping
[40254371] [Innisfree] Jeju Volcanic Color Clay Mask 70ml Lock
tmtt***************
07/Sep/2017
453 Shipping
[40254371] [Innisfree] Jeju Volcanic Color Clay Mask 70ml Lock
tmtt***************
06/Sep/2017
452 Exchange
Question
[19707915] [Missha] Time Revolution White Cure Blanc toner toneop 17745 Hello seller,
Ive received the wrong items after waiting for so long time..i got missha sun protector instead of toner.. im dissapointed to d max.Kindly update on this matter. Thanks
Reportgo
Answer
We apologize for any inconvenience.
I would like to give you a refund.
Answered Reportgo
amim******************
04/Sep/2017
451 Return/Cancellation
Question
[19709180] [Banila Co] White Wedding CC SPF50+ PA+++ 17839 Why u cancel my order? Actually got stock or not?
Reportgo
Answer
Sorry

The item no longer produces.
Answered Reportgo
osy_************
04/Sep/2017
450 Shipping
Question
Reportgo
Answer
It takes about 7-8days
Answered Reportgo
cher*****************
02/Sep/2017
449 Product
[0]  Lock
shar*****************
30/Aug/2017
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