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Product Q&A

Product Q&A
No. Topic Q&A User/Date
91 Product
Question
[3371142] [Made in Korea] 100% Korean Food Chopping Machine + FREE Container & Lid Hi , I have check the tracking no...201489661951 , provided but shown Airway Bill No:
This AWB No does not exist. My order no . .:201604045645622 , when can received this item .. Thank You ..
Reportgo
Answer
Dear Customer


We have follow up your case for your tracking status, this order already out of delivery and estimated within 2 days will send to you


Thanks
Answered Reportgo
byak****************
06/Apr/2016
90 Product
[3371142] [Made in Korea] 100% Korean Food Chopping Machine + FREE Container & Lid Lock
Phai******************
04/Apr/2016
89 Shipping
Question
[1090294] WMFreeshipping【ROICHEN】NATURAL DIAMOND CERAMIC 3PCS SET - 24cm Natural Pot + 28cm Natural Frying I bought Ceramic Pot & Pan Roichen set, color orange from your store my Order No.: 201603245111914
Tracking no 201489661623 & shipping date on 25-3-16 I try to trace skynet status showing "Office closed"
By the way the address is house address and not a office add, my mum keep waiting everyday but no people turn up??

Pls help me to check the status, waiting your URGENT reply thanks
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Answer
Dear Client


According for your order we have follow up on this, answer from skynet today will shipped out your parcel to you


Thanks
Answered Reportgo
sher***************
29/Mar/2016
88 Product
Question
[1090284] 【ROICHEN】NATURAL CERAMIC 3PCS SET FREE SILICONE GRIP - 20cm/2.5L Pot + 26cm/2.4L Pan May I know the different between natural ceramic and natural diamond ceramic?
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Answer
Dear Client,

Both is same features and same quality.

For more product information, please click view the link for your perusal :

Natural Ceramic:
http://roichen.com/eng/publicity/cyberpr.php

Diamond :
http://roichen.com/eng/publicity/cyberpr.php

Thank you.
Answered Reportgo
oois********************
19/Mar/2016
87 Product
Question
[1079353] 【ROICHEN】NATURAL DIAMOND CERAMIC FRYING WOK 28CM - Green can it be used on induction cooker?
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Answer
Dear Client,

For your information, for all Roichen Ceramic cookware are not suitable use to induction stove.

Available use to:
- Gas Stove
- Halogen
- Electric (Hot Plate)
- Dish Washer

If you need more information, please contact us
Frankie - 016 5533 821

Thank you :)

Best Regards,
Kitchen Club Sdn Bhd
Answered Reportgo
jtan**************
18/Mar/2016
86 Product
Question
[1090284] 【ROICHEN】NATURAL CERAMIC 3PCS SET FREE SILICONE GRIP - 20cm/2.5L Pot + 26cm/2.4L Pan Are you sure the tracking no is correct ? Can’t trace
Reportgo
Answer
Dear Julice


Due to system error from skynet website causing you cannot track the status,according the tracking number are accurate and your parcel has ship by today


Thanks
Answered Reportgo
juli****************
15/Mar/2016
85 Shipping
[3371142] [Made in Korea] 100% Korean Food Chopping Machine + FREE Container & Lid Lock
summ**********************
11/Mar/2016
84 Product
Question
[1061606] 【ROICHEN】NATURAL DIAMOND CERAMIC FRYING PAN 24CM - Pink Is is safe used in gas stove?
Reportgo
Answer
Dear Client,

For your information, for all Roichen Ceramic cookware
Available use to:
- Gas Stove
- Halogen
- Electric (Hot Plate)
- Dish Washer

If you need more information, please contact us
Frankie - 016 5533 821

Thank you :)

Best Regards,
Kitchen Club Sdn Bhd
Answered Reportgo
jean**********************
07/Mar/2016
83 Product
Question
[1094390] 【ROICHEN】ECO PREMIUM CERAMIC LOW PRESSURE COOKER 24CM / 4.5L - ORANGE + FREE Nessie Ladle Hi...east malaysia,sarawak,town name sarikei, postcode 96100 coverage in the free shipping area?
Reportgo
Answer
Dear Client,

Sorry, it may have shipping fees charges was notice.

Thank you.
Answered Reportgo
cons********************************
29/Feb/2016
82 Product
Question
[1090284] 【ROICHEN】NATURAL CERAMIC 3PCS SET FREE SILICONE GRIP - 20cm/2.5L Pot + 26cm/2.4L Pan would like to confirm with you if the yellow pot of the picture with glass lid..is suitable for induction use?
Reportgo
Answer
ear Client,

For your information, for all Roichen Ceramic cookware are not suitable use to induction stove.

Available use to:
- Gas Stove
- Halogen
- Electric (Hot Plate)
- Dish Washer

If you need more information, please contact us
Frankie - 016 5533 821

Thank you :)

Best Regards,
Kitchen Club Sdn Bhd
Answered Reportgo
ethe****************
24/Feb/2016
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