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Product Q&A

Product Q&A
No.	Topic	Q&A	User/Date
32	Other Topics	Question [34295413] [Healthland] Thai Aromatherapy/ Foot Massage at 5 Star Renaissance Hotel, KL Hi.. This voucher can be use for ladies & men right? Reportgo	nuru********************* 11/Aug/2018
31	Product	Question [34295413] [Healthland] Thai Aromatherapy/ Foot Massage at 5 Star Renaissance Hotel, KL Hi, I planned to try your massage service by coming 15 Jun 2018 ( Friday), Hari Raya Holiday. May I buy your voucher for Weekday (Mon - Fri)? Is there any additional charge since coming 15 Jun fall into public holiday? Thank you. Reportgo	shir******************* 08/Jun/2018
30	Product	[34295413] [Healthland] Thai Aromatherapy/ Foot Massage at 5 Star Renaissance Hotel, KL Lock	peix******************** 01/Apr/2018
29	Product	Question [34295413] [Healthland] Thai Aromatherapy/ Foot Massage at 5 Star Renaissance Hotel, KL Noting your reply below, does this mean the voucher can only be used by new customers? This is different from what you advised earlier. And why is this condition not in your terms and conditions? John had esrlier said I could use the voucher but not going forward if I buy again. Reportgo Answer Hi there, as our higher management given a new instruction to allow new customers only, hence we have just added this t&c to the page. However if John/ anyone from the reception area has promised you to allow the redemption, just proceed ya. Sorry for inconveniences caused. Thank you! Answered Reportgo	mich**************** 29/Mar/2018
28	Product	Question [34295413] [Healthland] Thai Aromatherapy/ Foot Massage at 5 Star Renaissance Hotel, KL Can you please sort this out with your staffs because this is very poor customer service and John’s attitude is bad. Please advise. Reportgo Answer Hi there, sorry for the unpleasant experience with Healthland Renaissance Hotel. After discussion, we would like to offer you a full refund on the unutilized voucher that you have bought. Kindly provide your email address or email to hello@11street.my. Sorry for the inconveniences. Thank you! Answered Reportgo	mich**************** 23/Mar/2018
27	Product	Question [34295413] [Healthland] Thai Aromatherapy/ Foot Massage at 5 Star Renaissance Hotel, KL Your staff John is playing ignorant despite me saying that you had earlier clarified that it can be used multiple times by the same person. And he is rude. I told him i already have multiple vouchers and he says that is it. After that he wont let me use more. He says i should sign up for package Reportgo	mich**************** 23/Mar/2018
26	Product	Question [34295413] [Healthland] Thai Aromatherapy/ Foot Massage at 5 Star Renaissance Hotel, KL I asked earlier whether I can buy and use multiple times. I am at enaissance and your reception staff John says that it is only for 1st time customers and is refusing to accept repear users. I asked to speak to the Manager and he says the manager is not around and does not speak to customers. Reportgo	mich**************** 23/Mar/2018
25	Return/Cancellation	[34295413] [Healthland] Thai Aromatherapy/ Foot Massage at 5 Star Renaissance Hotel, KL Lock	khim***************** 14/Mar/2018
24	Product	Question [34295413] [Healthland] Thai Aromatherapy/ Foot Massage at 5 Star Renaissance Hotel, KL Is there an expiry date for the voucher? Reportgo Answer Hi, the voucher is valid within 60 days from date of purchase. Thank you! Answered Reportgo	ytly************ 14/Mar/2018
23	Product	Question [34295413] [Healthland] Thai Aromatherapy/ Foot Massage at 5 Star Renaissance Hotel, KL Why puchong branch near giant dont offer this voucher? Please sell the voucher for puchong branch also!!! Reportgo Answer Hi! At the moment, Healthland management only offer this promotion at Renaissance Hotel outlet. However thanks for your feedback! =) Answered Reportgo	zhem*************** 09/Mar/2018

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