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Product Q&A

Product Q&A
No.	Topic	Q&A	User/Date
1122	Shipping	Question [63769616] Haenim Third-generation Bluetooth 4.1 SMART STERILIZER Dryer HN-03 Metal Silver Do you ship to Malaysia? Reportgo Answer Dear Customer, Yes, we do. Thank you for your attention. Answered Reportgo	cyri*********************** 01/Nov/2018
1121	Product	Question [63769595] Samsung SHP-DP730 Smart Digital Keyless Door Lock PUSH PULL Pin/RFID Tags Dear, why is the refund so slow. I’ve been waiting a long time. You told me to wait a few days, but it’s been a long time! Could you give me a moment, please? ！ Reportgo Answer Dear Customer, We have contacted the 11st staff to hurry up the issuance of refund. Please contact 11st for the payment processing. Thank you for your cooperation. Answered Reportgo	alvi****************** 31/Oct/2018
1120	Product	Question [66967545] Vornado 630 White Air Circulator Floor White Multidirectional Air Flow Vortex Hi, warranty is 5 years as per described? where is the service centre in Malaysia? Reportgo Answer Dear Customer This item has 5 years warranty as we stated. However it means the buyer needs to contact the local service centre when you need an assistance for the product. Thank kyou Answered Reportgo	kell*************** 30/Oct/2018
1119	Product	[65792322] LG All New Q7/Q7+ BTS Collaboration Octa-Core Lock	shah********************************* 30/Oct/2018
1118	Product	Question [55778766] Sony SRF-S84 FM/AM Super Compact Radio Walkman with Sony MDR Fontopia Ear-Bud (Silver) Dear friend Sorry what kind of battery it uses, How long will it take to Malaysia? Reportgo Answer Dear Customer This item needs AAA battery and it's not included. The delivery will take approximately 2 or 3 weeks. Thank you Answered Reportgo	gede*************** 30/Oct/2018
1117	Product	Question [55778766] Sony SRF-S84 FM/AM Super Compact Radio Walkman with Sony MDR Fontopia Ear-Bud (Silver) Dear friend Sorry what kind of battery it uses Reportgo Answer Dear Customer This item needs AAA battery and it's not included in the package. Thank you Answered Reportgo	gede*************** 30/Oct/2018
1116	Product	Question [66967545] Vornado 630 White Air Circulator Floor White Multidirectional Air Flow Vortex Hello, is this white colour? does it come with Malaysia standard power plug? Which courier service you are using to deliver in Malaysia? Reportgo Answer Dear Customer, this item is an white colour and it will come with Malaysia power plug. And we are using the express delivery facility which is DHL, Fedex and etc. Thank you Answered Reportgo	kell*************** 29/Oct/2018
1115	Product	Question [63769597] CIMILRE F1 PORTABLE DOUBLE ELECTRIC BREAST PUMP Rechargeable Single/Dual Pump Hi, i received my order for cimilre f1 breast pump. Your product details mentioning for double set breast pump. Nevertheless, i only received for single set. When can i get the other set to complete my order. Thanks. Reportgo Answer Dear Customer We are truly sorry for the inconvenience. Would you send us a photo to e-mail that you've received? CS@goniglobal.com Thank you Answered Reportgo	siti******************** 28/Oct/2018
1114	Return/Cancellation	[62383304] Young Toy, Tobot Zero Transform Robot, Tow Truck, Lock	limc***************** 28/Oct/2018
1113	Shipping	Question [63769595] Samsung SHP-DP730 Smart Digital Keyless Door Lock PUSH PULL Pin/RFID Tags Why haven’t you given me a refund after so many days? ！ Reportgo Answer Dear Customer We already asked to 11st customer service centre to cancel your order. Would you wait for a few days more? Thank you for your patience. Answered Reportgo	alvi****************** 25/Oct/2018

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