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for this model is DC pump and cover with 5 years warranty. im9ep is AC pump only 1 year warranty and slighty noisier than DC motor.

[54987236] Samsung Soundbar HW-K350 150W 2.1CH Flat (Only sent out on Dec) Lock

if this the case then your tv output should be rca audio out which is (red&white) cable. u will need to purchase rca cable to 3.5mm jack for connection sir.

there'll be warranty card in the box and will need to print out receipt from ur purchase history. prepare the document and u can call to samsung service centre and they will arrange service for u.

yes sir.. sorry will update you the tracking number. ur product has been delivered out.

[54987236] Samsung Soundbar HW-K350 150W 2.1CH Flat (Only sent out on Dec) Lock

Hi Sir/Mdm, i have received your order product might reach on your doorstep some where around next week, im using abx express courier company and yes the service is trustable. been using for almost all my trasaction :)

Hi sir, u may try to recheck all your cable connection make sure the power cord and the subwoofer cable is connect properly. in case if still the same u may print out tax invoice from your purchase history and bring along ur set together with the warranty to nearest samsung service centre to let samsung technician check on site.

abx express

Hi Sir your product will ship by today and yes in box is come with optical cable.