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Product Q&A

Product Q&A
No. Topic Q&A User/Date
5497 Shipping
Question
Reportgo
Answer
Hello good morning,

Orders in 11street must go through the delivery system. You can purchase in our shop with the same price which is Rm26.50.

Thank you.
Answered Reportgo
nazr******************
23/May/2018
5496 Product
[65071931] Kingma NP-FZ100 Battery 2000mAh + Dual Slot Charger Kit for Sony Alpha Series BC-QZ1 A9 A7 III Lock
bugh************
22/May/2018
5495 Product
[47626401] Deerma DX700 Handheld Portable Vacuum Cleaner (2-in-1) - Strong Suction Leave No Dust Lock
chri*************************
21/May/2018
5494 Product
Question
[64322432] Lopol Multifunction Healthpot 1.8L Kitchen Cooker Soup Boiler Automatic Health Kettle Pot hi, I can’t read Chinese label on the items, could you translate it so it’s easy for me to use it?
Reportgo
Answer
Hello good morning,

We will inform our team to translate this. But feel free to email us at support@dasher.my so that they can assist you on this.

Thank you.
Answered Reportgo
suha********************
20/May/2018
5493 Product
Question
Reportgo
Answer
Hello good morning,

The battery uses the flat type battery. It is changeable but the battery inside can last a long time.

Thank you.
Answered Reportgo
jeff******************
18/May/2018
5492 Product
Question
[47554940] Zhiyun Smooth Q 3-Axis Gimbal Electric Gyro Stabilizer for Mobile Smart Phone iOS Android (Jet Black) Hi, may I know
(1) does the warranty cover the battery ?
(2) if yes, how do I claim the warranty if the battery has issues or it won’t charge?

Is it 1-to-1 exchange?
Or I need to send in for repair and wait?

Reason I ask because I saw some customers complaints online about the battery issues. Thanks for answering.
Reportgo
Answer
Hello good morning,

(1)Warranty is when the product has some manufacturing defect and yes it covers for battery.
(2) For warranty claims, please do email us at (support@dasher.my) so that our customer support agent will provide you with the warranty details. Please do provide them with the order number so that we can check inside our system. Please do take note that, our agents will ask a few questions regarding the issue and they will need a few pictures so that they can record inside our system and report this to our supplier.

Warranty will take a few days to determine the issue faced. They will either send for repair or replace with a new unit.

Thank you.
Answered Reportgo
bclo*************
17/May/2018
5491 Product
Question
[64287744] Screen Protector for XiaoMi Huami Amazfit TPU Smart Watch (Round) Hello. Is this also suitable for amazfit 2 / stratos?
Reportgo
Answer
Hello good morning,

Yes this is suitable for Amazfit 2 Stratos. The screen size is 1.34'inch which is the same on Amazfit, Amazfit 2 Stratos and Amazfit 2S as well.

Thank you.
Answered Reportgo
wanb***************
15/May/2018
5490 Product
Question
Reportgo
Answer
Hello good morning, this item is currently out of stock due to high demand. The new arrivals will reach us within 2 weeks time.

Thank you.
Answered Reportgo
Aima*********************
13/May/2018
5489 Other Topics
[15123611] Dexma Studio Camera Steadicam Stabilizer DSLR GoPro Hero Xiaomi Yi Sj Action Video Cam Stabiliser Lock
wils*****************
12/May/2018
5488 Product
Question
Reportgo
Answer
Hello good morning,

All our Xiaomi products are 100% genuine as we import directly from Xiaomi China. You can also verify the serial number at Mi Verification website.

Thank you. :)
Answered Reportgo
appl******************
08/May/2018
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