119 | Product | - Question
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Hi, sorry we don't provide this service. Thanks Answered Reportgo | jess****************** 21/Feb/2018 |
118 | Shipping | - Question
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Thanks for the understanding for late receipt. Very sorry for the late arrangement due to peak season delivery in accordance Chinese New Year. Answered Reportgo | froz******************* 20/Feb/2018 |
117 | Return/Cancellation | - Question
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Hi Sir. For standard procedure, customer to submit cancellation request & we as seller will need to approve the cancellation request. And 11 Street will proceed next action afterwards. As long as item yet to deliver, we didnt get any payment from 11 Street. Thanks Answered Reportgo | luka******************** 20/Feb/2018 |
116 | Return/Cancellation | - Question
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Hi, your return request already approved on our end. And you may refer to 11 Street team on the refund matter onwards. Thanks. Answered Reportgo | luka******************** 19/Feb/2018 |
115 | Shipping | - Question
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Hi. thanks for query. This item delivery cover within KL areas only (under own delivery team). Tks Answered Reportgo | izza****************** 14/Feb/2018 |
114 | Return/Cancellation | - Question
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[33406747] NeckPro Premium Spring Feel Pillow (1 piece) Regarding about my cancellation oder no 180004751356 I have received an e-mail message from your side, to complete my return/cancellation i must provide my tracking number and ship product to your page. The problem is i dont get the item and u know what the problem about this item Reportgo - Answer
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Hi, your return request already approved on our end. And you may refer to 11 Street team on the refund matter onwards. Thanks. Answered Reportgo | luka******************** 13/Feb/2018 |
113 | Shipping | -
[26560417] GREENLY Single Foam Mattress (5 Inches Thickness) Lock | froz******************* 09/Feb/2018 |
112 | Product | - Question
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Hi, yes can prearrange delivery on Saturday. Answered Reportgo | miza******************** 08/Feb/2018 |
111 | Shipping | - Question
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Hi, your order already proceed and pending for delivery. We already remark your request to send on weekend as per requested. Our delivery team is pushing hard in delivery for those order come in earlier and also first priority for Chinese customers to send before CNY holiday. Appreciate for your patience and understanding. If you need the item urgently, kindly contact us at 0123419511 for further assistance. Thanks. Answered Reportgo | froz******************* 08/Feb/2018 |
110 | Shipping | - Question
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Hi Sir. Very sorry for the late action by Taqbin & the appointed agent, the item might missing in the midst of delivery. Please submit cancellation for the order & we will follow up with necessary department on the procedure onwards. Again very sorry on the inconveniences. Answered Reportgo | luka******************** 06/Feb/2018 |