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Carest Bedding Sdn Bhd

판매만족도 별5개 (100%)
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Product Q&A

Product Q&A
No. Topic Q&A User/Date
119 Product
Question
[35752844] [Free Shipping] GREENLY Lupin Queen Size Bonnell Spring Mattress (8 Inch Thickness) Hi.. would yout help to take away the old mattress ? pls advise. Tq
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Answer
Hi, sorry we don't provide this service. Thanks
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jess******************
21/Feb/2018
118 Shipping
Question
[26560417] GREENLY Single Foam Mattress (5 Inches Thickness) 201802026528321 any update when will this order shipped to me?
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Answer
Thanks for the understanding for late receipt. Very sorry for the late arrangement due to peak season delivery in accordance Chinese New Year.
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froz*******************
20/Feb/2018
117 Return/Cancellation
Question
[33406747] NeckPro Premium Spring Feel Pillow (1 piece) Ok thanks for the answer, like u said i just need refer to officer 11th street, yes i do.. i already call the officer and the officer ask me to ask u about that, and tell to them back... why????
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Answer
Hi Sir. For standard procedure, customer to submit cancellation request & we as seller will need to approve the cancellation request. And 11 Street will proceed next action afterwards. As long as item yet to deliver, we didnt get any payment from 11 Street. Thanks
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luka********************
20/Feb/2018
116 Return/Cancellation
Question
[33406747] NeckPro Premium Spring Feel Pillow (1 piece) Hello... i just want to know about my returning status tracking item no is 180004751356
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Answer
Hi, your return request already approved on our end. And you may refer to 11 Street team on the refund matter onwards. Thanks.
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luka********************
19/Feb/2018
115 Shipping
Question
[35752844] [Free Shipping] GREENLY Lupin Queen Size Bonnell Spring Mattress (8 Inch Thickness) What type of courier tthat u used? Is it gdex? If i order today is it possible to arrive before 23/2. Sent to selama perak posscode 34140
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Answer
Hi. thanks for query. This item delivery cover within KL areas only (under own delivery team). Tks
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izza******************
14/Feb/2018
114 Return/Cancellation
Question
[33406747] NeckPro Premium Spring Feel Pillow (1 piece) Regarding about my cancellation oder no 180004751356
I have received an e-mail message from your side, to complete my return/cancellation i must provide my tracking number and ship product to your page.
The problem is i dont get the item and u know what the problem about this item
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Answer
Hi, your return request already approved on our end. And you may refer to 11 Street team on the refund matter onwards. Thanks.
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luka********************
13/Feb/2018
113 Shipping
[26560417] GREENLY Single Foam Mattress (5 Inches Thickness) Lock
froz*******************
09/Feb/2018
112 Product
Question
[28588320] GREENLY Single Foam Mattress (4 Inches Thickness) Can deliver on weekends... Sunday or Saturday...
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Answer
Hi, yes can prearrange delivery on Saturday.
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miza********************
08/Feb/2018
111 Shipping
Question
[26560417] GREENLY Single Foam Mattress (5 Inches Thickness) Hi there, I bought this mattress online last Friday (02/02/2018) but until now (08/02/2018) no new update about the shipment. Please assist. My Order ID is : 201802026528321
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Answer
Hi, your order already proceed and pending for delivery. We already remark your request to send on weekend as per requested. Our delivery team is pushing hard in delivery for those order come in earlier and also first priority for Chinese customers to send before CNY holiday. Appreciate for your patience and understanding. If you need the item urgently, kindly contact us at 0123419511 for further assistance. Thanks.
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froz*******************
08/Feb/2018
110 Shipping
Question
[33406747] NeckPro Premium Spring Feel Pillow (1 piece) Regarding about my tracking number 180004751356 if this item is still pending and still no respone to me, i think better i make a cancellation from my oder
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Answer
Hi Sir. Very sorry for the late action by Taqbin & the appointed agent, the item might missing in the midst of delivery. Please submit cancellation for the order & we will follow up with necessary department on the procedure onwards. Again very sorry on the inconveniences.
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luka********************
06/Feb/2018
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