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Product Q&A

Product Q&A
No. Topic Q&A User/Date
1597   This post was hidden by the Seller. josh****************
06/Oct/2018
1596 Product
Question
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Answer
Mediapad T3 7'(3G)Tablet with call & SMS function
Answered Reportgo
kahh*******************
06/Oct/2018
1595 Shipping
Question
[66641777] Huawei P20 Pro [Malaysia Set] Order No. 201810021991435. I bought Twilight P20 Pro on 2nd of October, its already 3 days when will the item be shipped?
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Answer
Dear Valued Customer,

Thank you for your order!

We are truly sorry for the delay in shipping. Due to some unforeseen and unresolved disputes with 11 Street, the shipment has to be delayed.

We apologise once again and this is truly unfortunate. We hope the issue can be resolved as soon as possible to allow us to proceed with the shipment!

Thank you for your kind understanding.
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osca***************
05/Oct/2018
1594 Product
Question
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Answer
IPS LCD capacitive touchscreen, 16M colors
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khai****************
03/Oct/2018
1593 Shipping
Question
[66641777] Huawei P20 Pro [Malaysia Set] 201809191780054 - I bought Twilight color on 19.9.2018 and I haven’t received the item. Since the parcel picked up by GDEX on 25.9.18, no movement or status update since then. Can you resend a new one and ask GDEX to get back the old one? I need it urgently. Thank you.
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Answer
Dear customer , we already request refund for you order in 11street due your item is lost in transit by gdex , please accept our apologies for this matter ,thanks
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tony***************
03/Oct/2018
1592 Product
Question
[66641777] Huawei P20 Pro [Malaysia Set] hi when can send out my order ?
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Answer
Dear Valued Customer,

Thank you for your order!

We are truly sorry for the delay in shipping. Due to some unforeseen and unresolved disputes with 11 Street, the shipment has to be delayed.

We apologise once again and this is truly unfortunate. We hope the issue can be resolved as soon as possible to allow us to proceed with the shipment!

Thank you for your kind understanding.
Answered Reportgo
zhis****************
03/Oct/2018
1591 Product
Question
[65684553] Huawei Mediapad T3 Original Huawei Malaysia Set What Android Version is installed please?
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Answer
hi buyer, android version is:
Android 6.0 (Marshmallow)
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khai****************
01/Oct/2018
1590 Shipping
Question
[66641777] Huawei P20 Pro [Malaysia Set] Order no. 201909191787651. I bought the phone on 19.9.18 and been shipped and picked up by courier on 25.9.18 but until now GDEX only update "Picked up by GDEX Petaling Jaya". I called GDEX and they feedback "don’t received positive feedback from their operation team". Please help to advise on it.
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Answer
Dear buyer, we already follow up this cases with gdex , within this week of you havent received the item , please request returned the product , we will refund to you ,thanks
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alfe*****************
01/Oct/2018
1589 Shipping
Question
[66641777] Huawei P20 Pro [Malaysia Set] 201809191780054 - I bought Twilight color on 19.9.2018 and I haven’t received the item. Just wonder, you sent Black as mentioned in your previous reply?
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Answer
Dear buyer, we already follow up this cases with gdex , within this week of you havent received the item , please request returned the product , we will refund to you ,thanks
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tony***************
01/Oct/2018
1588 Other Topics
Question
[47623665] Huawei Nova 2 Plus [5.5" 4GB RAM + 128GB ROM, 20MP Selfie Camera] Official Huawei Malaysia Set. Seller not send me Invoice, now the phone have battery problem, send to Huawei Service centre said cannot claim.
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Answer
Dear buyer, please provide your order number and your email adress here , we will provide our tax invoice ,thanks
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elic******************
01/Oct/2018
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