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Product Q&A

Product Q&A
No. Topic Q&A User/Date
335 Product
Question
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Answer
Hi, the earliest expiry date is 2020-10-31. Thank you
Answered Reportgo
meyl*****************
16/Nov/2018
334 Product
Question
[55724090] L'Occitane Almond Shower Oil 250ml/8.4oz Hi, is the expiry date in year 2020? How long does it take for delivery to Malaysia and Singapore? Thank you
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Answer
Hi, the earliest expiry date is 2021-04-30. Delivery of overseas orders will typically take between 14 and 21 days from the date of order acceptance on the 11street website (i.e. the date the order status is updated as "Preparing for Shipment"). Thank you
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Yinc***************
15/Nov/2018
333 Product
Question
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Answer
Hi, We would like to confirm that we are selling 100% genuine products as we sourced from reputable worldwide suppliers who have been running the business with long history. They import goods from original manufacturers directly. Since our suppliers are from all over the world, the items we sourced are coming from several countries around the world.

The earliest expiry date is 2021-01-31. Thank you
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chlo***************
15/Nov/2018
332 Product
Question
[68233183] L'Occitane Almond Shower Oil 250ml/8.4oz (2 PCS) This is genuine products from loccitane right? Can you let me know usually take how long to receive this products as I plan to order. Thanks!
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Answer
Hi, we would like to confirm that we are selling 100% genuine products as we sourced from reputable worldwide suppliers who have been running the business with long history. They import goods from original manufacturers directly. Since our suppliers are from all over the world, the items we sourced are coming from several countries around the world.

Delivery of overseas orders will typically take between 14 and 21 days from the date of order acceptance on the 11street website (i.e. the date the order status is updated as "Preparing for Shipment").

Thank you
Answered Reportgo
keni***************
15/Nov/2018
331 Product
Question
Reportgo
Answer
The earliest expiry date of this item is 2021-04-30. Thank you.
Answered Reportgo
keni***************
14/Nov/2018
330 Product
Question
[39165446] L'Occitane Shea Butter Foot Cream 150ml,5.2oz May I know when is the expiry date ?
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Answer
The earliest expiry date of this item is 2020-10-31. Thank you.
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keni***************
14/Nov/2018
329 Product
Question
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Answer
We guarantee that they are 100% genuine. However, we do not provide free samples. Thank you.
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simo******************
11/Nov/2018
328 Product
Question
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Answer
The earliest expiry date of this item is 2020-04-30. Thank you.
Answered Reportgo
vera******************
08/Nov/2018
327 Product
Question
[39161925] Dermalogica Multi-Active Toner 473ml,16oz (Professional Size) Dear Sir/Madam,
When I view for multi-active toner from your product list, 473ml is priced at RM176.77 (with 35% discount). However when I added it to shopping cart, the item is showed as RM271.95 (no discount). Kindly advise on your selling price for this item.
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Answer
Hi, please note that the current price is RM271.95. Thank you.
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l_k_***************
05/Nov/2018
326 Shipping
Question
[39161919] Dermalogica PreCleanse 473ml/16oz (Professional Size) 11th Street and Bellegroup are unreliable. I didnt get my product after payment made on 27 Sep. I have sent 2 emails to notify 11th Street team and nothing has been done. The Tracking status indicated shipment is DESTROYED on 14 Oct, but no replacement or any action taken. I want my money back!
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Answer
Sorry, we contacted 11street before about item leakage. Hence, your order was destroyed.

Their CS has not replied us until 2 days ago. We have contacted them again and they will arrange the refund to you asap.

Sorry for the inconvenience caused.
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sooh**********************
31/Oct/2018
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