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Product Q&A

Product Q&A
No. Topic Q&A User/Date
165 Product
Question
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Answer
Hi. Is original product, direct from manufacturer V-Coool. Thank you.
Answered Reportgo
solo*****************
10/Jun/2018
164 Product
Question
[23520202] Coby UV Bottle Sterilizer (Waterless Germs Eliminator) Package B Hi received item for order no 201806060143800. Am filling up the warranty card but requires the Invoice number. Can you pls let me know which is the invoice number or where can I get the number ? Tq
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Answer
Hi, dear. Actually you only need to keep the warranty card (no need to fill it also can), as long as you need to keep the invoice. For the invoice, you can download from your 11street apps, which is under your order details part. Thank you. For more information, kindly whatapps to our customer service no. 010-367 5205
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chan********************
09/Jun/2018
163 Product
Question
[23520202] Coby UV Bottle Sterilizer (Waterless Germs Eliminator) Package B Hi if make pmt today when is the fastest the item can be delivered?
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Answer
Hi. If order today, we will ship out on the next business day. Thank you.
Answered Reportgo
suat**************
05/Jun/2018
162 Other Topics
[64227736] Spectra M1 Portable Double Electric Breast Pump Package B Lock
shaa***************
02/Jun/2018
161 Product
Question
[37724833] V-Coool Removable Cooler Backpack (Package A) How many bottle can put on the bottom of the beg after putting the 2 ice packs?
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Answer
Hi. After put the 2 ice pack, still can put 6 x standard neck bottle. Thank you.
Answered Reportgo
lauc*****************
31/May/2018
160 Product
Question
[64715809] Simba Dorothy Wonderland PPSU Feeding Bottle (270ml) Can I know the size of the bottle nipple given
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Answer
Hi dear. Simba PPSU Dorothy Feeding Bottle 270ml comes with M size wide neck cross hole nipple. Thank you.
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cand*****************
28/May/2018
159 Product
Question
[35621260] Autumnz - 2-in-1 Baby Food Processor (Steam & Blend) Package Bought 15 Jan 2017 and use few times only..now already broken!!!! How can I get it fix? How can I claim waranty?? Please help as I need to use it to make baby food for my baby!!!!
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Answer
Hi dear. For warranty purpose, firstly you need to download the invoice from 11street platform which under your order details. Then, you can direct contact Autumnz customer service 013-3423938. Thank you.
Answered Reportgo
nura*******************
24/May/2018
158 Product
Question
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Answer
Hi dear. Apple tree breastmilk storage bag have 100pcs per box. Thank you.
Answered Reportgo
jiak*****************
24/May/2018
157 Shipping
Question
[23520202] Coby UV Bottle Sterilizer (Waterless Germs Eliminator) Package B Hi.please check my order 201805099569151.i ordered on 9th may but still haven’t received the order.tq
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Answer
Hi dear. We have call Airpak HQ customer service. Based on their system, they mention that your parcel already at Kelantan but they don't know why the branch don't have deliver to you. Currently they are doing investigate. For further info, kindly whatapps 012-6320415. Thank you.
Answered Reportgo
mard******************
23/May/2018
156 Product
Question
[49944687] K-Mom - Organic Basic Wipes (100pcs) - 2 Packs May I know the manufacturing/ expired date pls?
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Answer
Hi dear. K-mom Basic 100pcs manufacture date is NOV 2017. Expired date is 2 years start from manufacture date. Thank you.
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dail*********************
22/May/2018
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