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Product Q&A

Product Q&A
No. Topic Q&A User/Date
147 Product
[30284733] Early Learning Bedtime Story Books (20 books per set) Lock
lamm******************
20/May/2017
146 Product
[30284733] Early Learning Bedtime Story Books (20 books per set) Lock
gek_****************
11/May/2017
145 Product
[736243] Kids Story Book (40 books one set) Lock
kiwi*********************
10/Apr/2017
144 Product
Question
[736243] Kids Story Book (40 books one set) Can I know where is ur ipoh book shop???
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Answer
Hello, we do not have a shop. If you interested on COD, you may contact us in detail via facebook or whatsapp

https://www.facebook.com/profile.php?id=100009047231763
Answered Reportgo
wmya***********************
02/Apr/2017
143 Product
Question
[736243] Kids Story Book (40 books one set) hi, this is ready stock?

delivery period?

tq.
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Answer
Dear valued customer, yes. All the books are ready stock. We will give away free gift if purchase 2 or more sets of different/same set of book. We will deliver the item within 3 working days.
Answered Reportgo
samy**************
28/Feb/2017
142 Shipping
[1909876] Kumon Step-By-Step Stickers Activity Book (2 books per set) Lock
teou******************
29/Nov/2016
141 Return/Cancellation
Question
[17813988] Character Building Story Books (8 books per set) OK.....so now can I cancel my order and n u pls return back the money to me ?!
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Answer
Dear Ms Mo,

Pls apply through 11street platform.

Thanks!
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Chri*********************
24/Nov/2016
140 Shipping
Question
[17813988] Character Building Story Books (8 books per set) How come I need to top up the shipping fees ?! Not my mistake right ?! The poslaju driver didn’t sent me any postcard to me when I not in home ....so how can I know u got sent out my order ....if this time I top up the shipping fees n then I not in home again ...the problem will repeat again....so u should complain to the poslaju office .....why they didn’t give me the postcard if nobody in home ....
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Answer
Dear Ms Mo,

We apologize for the inconvenience caused. You will be able to verify whether we send out your parcel or not from the pos laju tracking system.

Meanwhile, we are sorry to inform that we will only bear the resend cost if the incident is due to error from our end such as we fill in wrong address etc. Likewise, buyer has to bear the resend cost if the non-delivery is arising from buyer's end.
To be fair, we cannot control when will pos laju deliver the parcel and we also cannot control when will you be at home. Like what you mentioned, if all buyers keep not being at home to receive parcels, we wouldn't be able to bear all resend cost. Hope you understand.
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Chri*********************
22/Nov/2016
139 Shipping
Question
[17813988] Character Building Story Books (8 books per set) Hello ,I already call to poslaju office check my order but they said the parcel already sending back to urs ...so can I request pls resend my order to me .......thank you
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Answer
Hi Ms Mo, we received the parcel yesterday. We can resend the books to you. Can you please top up RM8 shipping fee to us?

Answered Reportgo
Chri*********************
21/Nov/2016
138 Product
Question
[17813988] Character Building Story Books (8 books per set) I no receive any post card from poslaju .....can u pls give me the poslaju tracking number so i can call to check ....if not i hard to check my order .....
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Answer
Dear Ms Mo, we are sorry, we forgot to provide you the tracking number.
Here you are, we are deeply sorry for our careless mistake.

EM989764854MY
Answered Reportgo
Chri*********************
17/Nov/2016
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