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Product Q&A

Product Q&A
No.	Topic	Q&A	User/Date
1574	Exchange	Question [48947424] G.U.S. Premium Receipt, Coupon, and Gift Card, Multi Pocket Folio My cadit card Reportgo Answer Hi, May we ask that you provide us with further information so we can assist you further. Kind Regards, Catherine Answered Reportgo	masu********************** 03/Nov/2018
1573	Product	Question [67654118] Gundam Jigsaw GP02A 99pcs Hi The if gudam or phone only? Reportgo Answer All of our items are loaded with the information we have at the time of listing. Sorry we are not able to provide any further information at this stage. Answered Reportgo	tanr***************** 02/Nov/2018
1572	Return/Cancellation	Question [56148088] MasterPieces Cat-O-Logy Houdini Jigsaw Puzzle, Art by Geoffrey Tristram, 1000-Piece I’d like a refund for this product. There’s no tracking number and I have not received it yet. Reportgo Answer Hi, We are sorry that your order has not arrived. Please contact 11street Customer Service team, they will contact us on your behalf and we can then resolve this for you. Kind regards, Catherine Answered Reportgo	maum*********************** 01/Nov/2018
1571	Product	Question [67349427] (Blue With Pink) - 20th Anniversary Tamagotchi Device, Blue with Pink Order number : 201810232359313 Would like to know what is the status of the items? Because the status did not show any movement since payment is made. Hope to hear from you soon thank you. Reportgo Answer Hi, We are sorry that your order has not arrived. Please contact 11street Customer Service team, they will contact us on your behalf and we can then resolve this for you. Kind regards, Catherine Answered Reportgo	wflo******************* 01/Nov/2018
1570	Shipping	Question [37845224] Majorette 20840006 Racing Einzelfahrz. in Bliester I order you From 20/Oct/2018. But 30/Oct/2018 you still do not send. 20/Oct/2018 Order Detail 201810202316006 Reportgo Answer Hi, We are sorry that your order has not arrived. Please contact 11street Customer Service team, they will contact us on your behalf and we can then resolve this for you. Kind regards, Catherine Answered Reportgo	tana**************** 31/Oct/2018
1569	Product	Question [50225461] Pyrite Fools Gold - Large Hi Is it natural? And do you provide a certificate of originality? Thanks. Reportgo Answer Hi, we confirm this is a natural mineral. A certificate is not provided. Answered Reportgo	kaus**************** 30/Oct/2018
1568	Product	[58414516] Schleich Sheep Lock	mich******************* 29/Oct/2018
1567	Exchange	Question [53882215] High Quality Farberware Universal 300 Degree Oven Thermometer I have ordered an oven thermometer but what was delivered was a refrigerator thermometer. I have requested for an exchange as I still need the thermometer however whist the exchange is approved, I am requested to send back the product at my cost. Why should I pay since is was your mistake ? Reportgo Answer Hi, Please contact 11street Customer Service team, they will contact us on your behalf and we can then resolve this for you. Kind regards, Catherine Answered Reportgo	weeb*************** 29/Oct/2018
1566	Product	Question [67302132] Essential Nsync I have made the payment, when do I receive the album? Reportgo Answer All of our items are loaded with the information we have at the time of listing. Sorry we are not able to provide any further information at this stage. Answered Reportgo	kean************* 28/Oct/2018
1565	Product	Question [64802169] Flush Force WC CON 2 FLUSHIE Please do assist to cancel my purchase as your picture and description is unclear Reportgo Answer Hi, Please contact 11street Customer Service team, they will contact us on your behalf and we can then resolve this for you. Kind regards, Catherine Answered Reportgo	teon**************** 25/Oct/2018

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