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Product Q&A

Product Q&A
No. Topic Q&A User/Date
88 Shipping
[18262496] [Brand New] Philips Avent Night Time Soother 6-18M Twin Pack Random Colour - SCF176/22 Lock
waic************
24/Sep/2017
87 Product
[24293573] PUR Grasp Cup/ Flip Straw Cup/ Insulated Cup /Kids Bottle/ Training Cup Lock
ktee*******************
24/Sep/2017
86 Product
[15870591] [BRAND NEW] PHILIPS AVENT NATURAL BABY BOTTLE 9Oz/260ml (Twin Pack) - SCF693/27 Lock
qura********************
12/Sep/2017
85 Product
Question
[42035949] MEBBY Polar Ultrasonic Cool Steam Humidifier original and authentic product? with warranty?
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Answer
Hi, this is original Mebby product, we did not provide warranty. Though, all the product will be tested before we was send out.
Thanks.
Answered Reportgo
gsw1*************
28/Aug/2017
84 Product
[24314499] MEBBY Mono Electric Steam Sterilizer - 91597 Lock
joan******************
24/Aug/2017
83 Product
[47561095] MEBBY STATBILIST DIGITAL SCALE Lock
hana**************
22/Aug/2017
82 Product
Question
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Answer
Hi, this product does not comes with warranty ya. This brand is from Italy and we offered at best price.
Answered Reportgo
konn*****************
21/Aug/2017
81 Shipping
Question
[24293573] PUR Grasp Cup/ Flip Straw Cup/ Insulated Cup /Kids Bottle/ Training Cup Thanks for your feedback. FYI, my friend already collected my item at Poslaju. Please contact your courier service (Ninja van) to clarify this matter to avoid this happen again in future. By the way, the STRAW INSULATED CUP received in good condition and nice design. I am sure my child will love it. TQ
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Answer
We apologize for the inconvenient. Glad that you like the product.
Answered Reportgo
ainy***************
14/Aug/2017
80 Shipping
Question
[24293573] PUR Grasp Cup/ Flip Straw Cup/ Insulated Cup /Kids Bottle/ Training Cup Based on the shipping status, it mentioned (10/8/17,06:58am,arrive at delivery facility at Malaysia Post EMS / Pos Laju-pos laju Nilai), (10/8/17,09:56am, Item can be collected at Malaysia Post EMS / Pos Laju-Pos Laju Nilai). Why do I need to self collect the item? I expect the item to be delivered directly to my shipping address which is my office. Please clarify with this. I do not have time to go there. That’s why I do online shopping.
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Answer
We will investigate the issue right away, please allowed us some time to check.
Answered Reportgo
ainy***************
11/Aug/2017
79 Shipping
Question
[24293573] PUR Grasp Cup/ Flip Straw Cup/ Insulated Cup /Kids Bottle/ Training Cup Please explain do I have to collect my item from a designated location suggested by the courier service, Ninja Van that you have selected? I expect the item to be delivered directly to my shipping address which is my house. I received a call earlier today asking whether I wanted my item because the parcel was returned to the warehouse, when asked what was the reason it was re-directed to the warehouse, the staff said no reason stated. This is the first time I have heard of Ninja Van so I am unsure how they deliver their parcels. Please assist to ensure that my item is sent directly to my house. Please request courier service to call my mobile number if they have arrived at my house. Thank you.
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Answer
We had been using NinjaVan for quite some time, they are performing good all the while. We believe this was some personal staff case. Also, from the online tracking, the product is on vehicle for delivery now. We are in the midst of checking this order with NinjaVan and will call you back once we gotten feedback.

Sincerely apologize for the inconvenient.
Answered Reportgo
tres*************
08/Aug/2017
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