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Product Q&A

Product Q&A
No. Topic Q&A User/Date
98 Return/Cancellation
Question
[25993486] MEBBY 150ml Pes Baby Bottle Silicone Teat - 91684 if the product is out of stock means i still didn’t get my money back..ye ke camni. update tu biar jelas dah tak ada stock jangan scam cara ni. memang tai puss hati langsung!!!!
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Answer
Hi, this item is still have the stock available. If it is out of stock, it is impossible that you can order and make payment through the 11street.
Thanks.
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syaz*****************
03/Jan/2018
97 Return/Cancellation
Question
[25993486] MEBBY 150ml Pes Baby Bottle Silicone Teat - 91684 hi, I’m wondering how long it takes for the refund after the status is "completed" since the day i cancelled the order.
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Answer
Hi, regarding of the refund for your order cancellation, kindly contact 11street. Because we are seller and we did not hold your money. Thanks.
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syaz*****************
31/Dec/2017
96 Other Topics
[47561095] MEBBY STATBILIST DIGITAL SCALE Lock
yuyu********************
29/Nov/2017
95 Other Topics
[47561095] MEBBY STATBILIST DIGITAL SCALE Lock
yuyu********************
20/Nov/2017
94 Product
Question
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Answer
This MEBBY bottle 280ml is supplied with a slow flow teat, stage 1. This is recommended for infants of 0-3 months.
We recommend that you only use MEBBY teats that were expressly designed for this bottle. Different flow rate teats are available at our store at http://www.11street.my/productdetail/mebby-silicon-teat-for-pes-gentlefeed-teats-42009097 for more information. Thanks.
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anna**************
08/Nov/2017
93 Product
Question
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Answer
Yes, it can be sterilise.
Answered Reportgo
ai_l******************
26/Oct/2017
92 Product
Question
[24293573] PUR Grasp Cup/ Flip Straw Cup/ Insulated Cup /Kids Bottle/ Training Cup Received but products looked like used, very dirty. Emailed but no response. Pls advise how to exchange.
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Answer
Hi, we just saw ur photo in review section, we will send u a new set as a compensation.
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buym********************
02/Oct/2017
91 Product
Question
[47561094] MEBBY BABY & CHILD 2 DIGITAL SCALE Hi, may I know what is the maximum weight it can support? Thank you.
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Answer
Hi, it can support up to 20kg maximum.
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filw************
01/Oct/2017
90 Return/Cancellation
Question
[24314499] MEBBY Mono Electric Steam Sterilizer - 91597 I just receive product today and it no function at all
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Answer
Hi,

As per discussion with management, we would like to ask for your assistant to email us the photo of the spoil product as a proof to 11.arustaub@gmail.com

After you had email the photo, please proceed return request in 11 street platform, and we will proceed the refund without you to send back the product.

Hope clarifies, thanks
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jasm**********************
26/Sep/2017
89 Product
Question
[24293573] PUR Grasp Cup/ Flip Straw Cup/ Insulated Cup /Kids Bottle/ Training Cup hi, further to my query to you on 24 Sept 2017 as below, kindly update me what is the status of my order.

Thanks.

kte*** 24/Sep/2017
private
Q: hi, please check my order no. 201709160487284.
I total ordered two from you but I only received one, please check where is the other one.

please check and revert to me soonest.

Thanks

A : Hi, please hold, we are checking with our dispatch team on this parcel. We will call u as soon as we notified the solution. Apologize for the inconvenient.
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Answer
Hi, we had delivered the remaining unit for u yesterday. Sorry for late update, the tracking number is 060301631416402, send by City-Link.
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ktee*******************
26/Sep/2017
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