• Unmatched Heat/Cold Retention: stands out with unrivaled heat and cold retention.
• Our special reflective lining boosts heat retention by up to 30%. Quality getters further enhance heat retention.
• Thermalware earned multiple prestigious awards, including the title of Thermalware of the Year from 2014 to 2019.
• These accolades recognize our exceptional quality and innovative design.
Use & Care Instructions:
• Initial Cleaning: Before using it for the first time, clean your La gourmet® product with warm water and dishwashing liquid. A soft foam head cleaning brush works well. Avoid metal or hard plastic brushes.
• Stubborn Stains: To remove tough stains, fill the flask/mug with a mixture of hot water and vinegar or lemon juice. Let it soak for several hours, then empty and rinse thoroughly. For very stubborn stains, try a mix of bicarbonate soda and hot water, soaking before rinsing.
• Drying: Always dry with the lid removed from the thermalware.
• Maximum Heat/Cold Retention: Get the best performance by pre-rinsing your La gourmet® Thermalware with hot water for hot drinks and cold water for cold drinks.
• Avoid Overfilling: Don't fill the La gourmet® Thermalware to the brim. Leave about 2-3cm below the rim to prevent spills when opening and to extend the lifespan of the silicone ring. Constant soaking in hot liquid can wear it out.
• Secure Covers Tightly: Make sure both the outer cover and inner stopper are tightly closed at all times.
Caution:
• To protect the outer flask paint, use a soft sponge for cleaning, not an abrasive scourer. Abrasive cleaning can cause the paint to fade over time.
• Don't use it in the microwave or oven.
• Avoid direct flames.
• Don't fully immerse the whole flask in water.
• It's not recommended for milk products or baby food, as vacuum insulation can lead to rapid bacterial growth and souring within a few hours.
• You can use ice in this unbreakable stainless steel vacuum thermalware, but don't use carbonated beverages or dry ice. It may cause the stopper to eject forcefully.
Reviews & Feedback
Product Q&A
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Exchange & Return Policy
Seller's Information
| Seller | La Gourmet |
|---|---|
| Shipping from | |
| Return/Exchange address | |
| Notice on Return/exchange | Warranted free from defective materials & workmanship for 5 year. This warranty does not cover damages due to normal wear & tear of the products. |
PrestoMall Return/Exchange Policy
- Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
- Strictly no cancellation for E-voucher after purchased.
- Return
- Request for return within 7 calendar days following delivery date.
- Check seller's approval on buyer's request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product.
- Seller approves return and return is completed.
- Strictly no return or refund for E-voucher.
- Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller's approval on buyer's request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
- No exchange for E-voucher purchased.
How to Request for Cancellation/Return/Exchange
- You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. - You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. - You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please email to hello@prestomall.com and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using PrestoMall payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, PrestoMall run by Presto Mall has no responsibility on any of the registered contents.
