Unfortunately, changing payment method is not allowed once you have clicked 'Proceed to payment' at the checkout page.
If your initial payment failed and if you need to change your payment method, please cancel the existing order and place a new order to select a new payment method.
In order to protect seller' products from being held for too long and encourage healthy buy-and-sell flow, orders will expire if payment is not made within the given period.
Please email our Customer Service regarding this matter with the order number, Payment Date, Payment Amount, and the screenshot of transaction (if required) . We will get back to you as soon as possible. You are also advised to check with your respective bank to ensure the transaction is successful.
Yes, you can pay fully or partially with your Credit, or with the combination of other payment methods.
You are advised to check your available Credit balance, then decide how much you would like to utilize for the payment. 'Use All' function is available for your convenience, or you can write specific amount you want to use.
ATM/Bank Transfer is a payment method for customers who don't want to make instant payments such as Credit / Debit Card, Online Banking, or Mobile Wallet.
Upon checkout, you will receive a One Time Use account number which you can pay via any CIMB Cash Deposit Machine or counters.
No, there is no minimum / maximum amount set for ATM/Bank Transfer.
However, if you intend to pay by Cash Deposit Machine, you will be limited to use selected bank notes only. If that's the case, please pay exact or greater amount. Splitting payments into the given account number will cause order cancellation.
ATM/Bank Transfer is an offline payment method, so we follow bank's processing time to update the payment status. If your order status is still 'Awaiting Payment' after you have completed your payment, it will be updated to 'Payment Complete' as per below schedule.
Please ensure that you have made a payment into the correct One Time Use account number.
Unfortunately, ATM/Bank Transfer payments are limited to certain products and promotions. For Credit Reload and all the products in Madness Sale, ATM/Bank Transfer payment method is not eligible to select.
You may try other payment methods such as Credit/Debit Cards, Online Banking, or Credit.