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Product Q&A

Product Q&A
No. Topic Q&A User/Date
158 Shipping
Question
[46939499] Almond Milk Concentrate (New Formula) 200ml/7oz Tracking no. LP012432167HK
Where is my order?
Reportgo
Answer
Hi There!

Your order was shipped on 2018-05-23 by registered airmail and delivery normally takes about 7-10 working days. Please note that delivery times can vary depending on destination and postal services to the area.

For registered airmail, only limited tracking is available and only after a certain period of time from the date of dispatch, normally 10 working days.

Please allow up to 14 working days for the shipment to arrive, and if after that time you still have not received your order please let us know.

We hope this information helps and if you have any further queries, please feel free to contact us again.
Answered Reportgo
land***************
31/May/2018
157 Product
Question
Reportgo
Answer
Hi there,

Thank you very much for your query.
I apologise for the delay in replying.

Q. Are all your products fresh and genuine?
A. Definitely, 100%. We never sell anything other than genuine brand items on our website.

Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the US may differ in appearance from the same product sold in France or Japan, but the product is still genuine.

Freshness is also 100% guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.

We are highly rated by the following popular websites:
*Bizrate
*Trust Pilot

Thank you.

Shall you have any queries, do not hesitate to let us know.
Answered Reportgo
kwan*************
26/May/2018
156 Product
[57528158] [Dermalogica] Solar Defense Booster SPF 50 50ml/1.7oz Lock
Seow*****************
23/May/2018
155 Product
Question
Reportgo
Answer
Hi,

Yes, this is.

Thank you!
Answered Reportgo
o.je************
22/May/2018
154 Product
Question
Reportgo
Answer
Hi,

Yes, this is.

Thank you!
Answered Reportgo
o.je************
20/May/2018
153 Product
[63839488] [Shiseido] Natural Eyebrow Pencil - # BR602 Deep Brown 1.1g/0.03oz Lock
o.je************
19/May/2018
152 Shipping
Question
Reportgo
Answer
Hi There!

Your order was shipped on 2018-04-30 by registered airmail and delivery normally takes about 7-10 working days. Please note that delivery times can vary depending on destination and postal services to the area.

For registered airmail, only limited tracking is available and only after a certain period of time from the date of dispatch, normally 10 working days.

Please allow up to 14 working days for the shipment to arrive, and if after that time you still have not received your order please let us know.

We hope this information helps and if you have any further queries, please feel free to contact us again.
Answered Reportgo
sara********************
16/May/2018
151 Product
Question
Reportgo
Answer
Hi,

Yes, it does.
Answered Reportgo
lenn*****************
08/May/2018
150 Other Topics
[64326439] [EltaMD] UV Clear Facial Sunscreen SPF 46 - For Skin Types Prone To Acne, Rosacea & Hyperpigmentation 48g/1.7oz Lock
jimy***************
07/May/2018
149 Product
Question
Reportgo
Answer
Hi,

Yes, this is ready in stock and the batch code is CTA2477E.
Answered Reportgo
cheo**********************
21/Apr/2018
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