StrawberryNET

Hi There!

Your order was shipped on 2018-11-14 by registered airmail and delivery normally takes about 7-10 working days. Please note that delivery times can vary depending on destination and postal services to the area.

For registered airmail, only limited tracking is available and only after a certain period of time from the date of dispatch, normally 10 working days.

Please allow up to 14 working days for the shipment to arrive, and if after that time you still have not received your order please let us know.

We hope this information helps and if you have any further queries, please feel free to contact us again.

Hi There!

Your order was shipped on 2018-11-14 by registered airmail and delivery normally takes about 7-10 working days. Please note that delivery times can vary depending on destination and postal services to the area.

For registered airmail, only limited tracking is available and only after a certain period of time from the date of dispatch, normally 10 working days.

Please allow up to 14 working days for the shipment to arrive, and if after that time you still have not received your order please let us know.

We hope this information helps and if you have any further queries, please feel free to contact us again.

Hi,

Yes, your order is shipped and your tracking number is RV930088685NZ. Shipping normally takes about 7-14 working days however delays are inevitable if this is held in Customs for inspection.

Hi there,

Thank you very much for your query.
I apologise for the delay in replying.

Q. Are all your products fresh and genuine?
A. Definitely, 100%. We never sell anything other than genuine brand items on our website.

Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the US may differ in appearance from the same product sold in France or Japan, but the product is still genuine.

Freshness is also 100% guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.

We are highly rated by the following popular websites:
*Bizrate
*Trust Pilot

Thank you.

Shall you have any queries, do not hesitate to let us know.

Hi there,

Thank you very much for your query.
I apologise for the delay in replying.

Q. Are all your products fresh and genuine?
A. Definitely, 100%. We never sell anything other than genuine brand items on our website.

Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the US may differ in appearance from the same product sold in France or Japan, but the product is still genuine.

Freshness is also 100% guaranteed as we keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.

We are highly rated by the following popular websites:
*Bizrate
*Trust Pilot

Thank you.

Shall you have any queries, do not hesitate to let us know.

Hi,

The production date of this is 05/2018.

Hi,

Thank you for waiting.

There is no expiry date, just batch code - BTJ1347D.

Hi,

Sorry, we currently do not carry the mask.

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[57528306] Dermalogica - MediBac Clearing Skin Wash 250ml/8.4oz Lock