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Product Q&A

Product Q&A
No. Topic Q&A User/Date
206 Product
Question
[55478362] NaVa 3pcs Queen Size Fitted Set what type of material used for this bedsheet?
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Answer
Hi, it's Poly Cotton. Thanks.
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ejoy*********************
19/Nov/2017
205 Shipping
[48455763] NaVa Children 11 PCS Indoor Fun Sport Series Super Golf Playing Set Lock
lssh************
15/Nov/2017
204 Product
Question
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Answer
Dear buyer, there is no warranty for this as it is imported set. However, if you find any defects within 14 days. You can exchange with us. Thanks.
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rene****************
15/Nov/2017
203 Product
Question
[48291683] NaVa High Quality YoYo Car (Red/Blue) Hi. Also would like to know why the red set the steering is a big round one which is not the same as the one in the photo above? Please reply me here directly as I don’t have the time to call your CS during my working hours. Thank you.
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Answer
Hi dear buyer, we are sorry that the product you received is not as shown in the picture we provided. If you are unsatisfied with the product, it is always advised that you request for a return. Thanks!
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alee******************
15/Nov/2017
202 Product
Question
[48291683] NaVa High Quality YoYo Car (Red/Blue) Hi.Pls send me the ring n missing nut n the faulty nut replacement for my husband order n my order asap.Pls check I already requested under exchange request which submitted 3 days ago.I need them by Fri. Pls send directly n dun ask me to contact ur CS as I already submitted under exchange request.TQ
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Answer
Hi! We are very sorry for the late reply. Please send us a photo of the TA-Q-Bin slip attached with the parcel for our verification purpose on our CS phone 016-9201039 through WhatsApp.
Also, please do clarify what is missing by sending us pictures of the product (or part of the product) that is missing so that we can send the replacement parts without mistake asap.
Thanks.
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alee******************
15/Nov/2017
201 Shipping
[48291683] NaVa High Quality YoYo Car (Red/Blue) Lock
csch*****************
14/Nov/2017
200 Product
[54601061] NaVa Orvica Heavy Duty Super Grinder Lock
bean***************
13/Nov/2017
199 Product
Question
[54908388] [11.11 Sales] NaVa DIY Kinetic Space Sand With Colors (2kg) Does it come with the inflatables, air pump and moulds?
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Answer
Dear buyer, it includes 1 x Random Color 2kg Space Sand, 1 x Air Pump, 13 x Plastic Mold, 1 x plastic Towel, 1 x Float Tray Playground (60cm x 40cm after inflating). Thanks.
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shel*****************
11/Nov/2017
198 Product
Question
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Answer
Dear buyer, it includes 1 x Random Color 2kg Space Sand, 1 x Air Pump, 13 x Plastic Mold, 1 x plastic Towel, 1 x Float Tray Playground (60cm x 40cm after inflating). Thanks.
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shel******************
10/Nov/2017
197 Product
Question
[48291683] NaVa High Quality YoYo Car (Red/Blue) Dear seller, why the steering is different with the pic?
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Answer
Hi Dear Buyer, we are very sorry that the product we sent is not as shown in the picture. If you are unsatisfied with the product, it is alright to request for a return.
Thanks for shopping with us~
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fant*******************
10/Nov/2017
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