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Product Q&A
No.	Topic	Q&A	User/Date
72	Shipping	Question [68941505] Accu-Chek PERFORMA 100 Diabetes Glucose Test Strips Exp: APR 2021 One item receive， one still in preparing, hpw come Reportgo Answer Dear buyer, apologies for the inconveniences, We will reship the missing product and update on the shipment. Regards Answered Reportgo	choo*************** 26/Jul/2019
71	Shipping	Question [68941505] Accu-Chek PERFORMA 100 Diabetes Glucose Test Strips Exp: APR 2021 Still today not doing the shipping Reportgo Answer Apologies for the inconveniences, The product was lost in transit, So we are processing for refund. Regards Answered Reportgo	choo*************** 26/Jul/2019
70	Shipping	Question [68941505] Accu-Chek PERFORMA 100 Diabetes Glucose Test Strips Exp: APR 2021 The describe says products ship from Selangor, Malaysia. It’s shocking while i tracking my package realized that was been send to Indian... from North India to South Indian and back to North India again... then now the package checked in Delhi lonely... When the package back to West Malaysia? Reportgo Answer Dear Buyer, Can you please provide us your order number to assist you better and ease. Regards Answered Reportgo	de.v**************** 26/Jul/2019
69	Product	Question [68941505] Accu-Chek PERFORMA 100 Diabetes Glucose Test Strips Exp: APR 2021 I not yet received my thing how now, I need contact who Reportgo Answer Dear Buyer, As we found, the product is a defective one in QC, we are making arrangements to ship out the new product. Will try to update you with the shipping details soon. Thank you for your understanding. Regards Answered Reportgo	beny**************** 24/Jul/2019
68	Product	Question [68941505] Accu-Chek PERFORMA 100 Diabetes Glucose Test Strips Exp: APR 2021 is it compatible with other meters, currently my meter uses one touch ultra strips! Reportgo Answer Dear Buyer, This is not compatible with other meters and only with Accu Check 100 Diabetes Glucose Test Strips Regards Answered Reportgo	weec***************** 19/Jul/2019
67	Exchange	Question [67495883] Accu-Chek PERFORMA 100 X 3 Diabetes Glucose Test Strips Exp: APR 2021 This is not acceptable. My concern here you are irresponsible by selling recycled products which unable to use. Also your 7 days return policy can’t apply to this product bcos I’m buying 300pcs.Dont tell me I use up all 300ps within 7 days. Reportgo Answer Dear Buyer, We have notified to the concerned Department Head to take urgent and special care to expedite the process. We will keep you posted with further updates. Regards Answered Reportgo	wong************** 10/Jul/2019
66	Exchange	Question [67495883] Accu-Chek PERFORMA 100 X 3 Diabetes Glucose Test Strips Exp: APR 2021 Hi recently I bought the above no 201905314160175 but found that 2 boxes or 100 each box failed to record the blood glucose accuracy. I notice the tip where the blood collected is not original meaning recycled quality. These was my second purchase. The previous purchase was fine. Please replace. Reportgo Answer Dear Buyer, As per our business policy, replacement will be within 7 days only. This is one month gone. Hence, we will not be in a position to replace. Thanks for your kind co-operation till then. Regards Answered Reportgo	wong************** 09/Jul/2019
65	Product	Question [68941505] Accu-Chek PERFORMA 100 Diabetes Glucose Test Strips Exp: APR 2021 Im using accucheck instant strip,is it the same?tq Reportgo Answer Dear Buyer, Thanks for reaching us. Yes it is the same Accuchek Instant strip. The product is very much available. Hope to see your order soon, Regards Answered Reportgo	hair***************** 01/Jul/2019
64	Product	Question [68941505] Accu-Chek PERFORMA 100 Diabetes Glucose Test Strips Exp: APR 2021 Two tubs were sent...and one of the tubs had the lid open.. and strips from that shows error in my meter. The other 50 strips is ok. Will you replace the spoil batch of exposed 50 strips. Tested about 4 strips.. all were showing error. Reportgo Answer Dear Buyer, Kindly contact our Customer care, for the error shown in the product and kindly get back to us on the same. As the product has to undergo customs, sometimes they might open the package. We accept returns only if the product is damaged and faulty. Thanks for your understanding. Regards Answered Reportgo	sure******************** 27/Jun/2019
63	Product	Question [68941505] Accu-Chek PERFORMA 100 Diabetes Glucose Test Strips Exp: APR 2021 How will you deliver it? It must not be kept in hotsun and heat? Reportgo Answer Dear buyer, We are making arrangements, in the way it wont affect any of the content. Our packaging and delivery process is taken care as it is medical product. Rest assured, please place an order, will receive completely safe. Regards Answered Reportgo	ravi***************** 25/Jun/2019

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