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Product Q&A

Product Q&A
No. Topic Q&A User/Date
636 Product
Question
[68975674] Honor View 20 6GB+128GB (Original Malaysia Set) Ok, understand the extended warranty need to be done in hicare app.
But the problem is before warranty extend, the warranty end at Apr 2020, which is suppose to be Aug 2020. Is this unit new or used? Why the warranty start early?
Reportgo
Answer
Please take note that the warranty status will only take effect in approximate 7 business days and it will change to Aug 2021. Kindly check again after 7 days. Thank you
Answered Reportgo
hoon*******************
09/Aug/2019
635 Other Topics
[68975674] Honor View 20 6GB+128GB (Original Malaysia Set) Lock
cynd**************
09/Aug/2019
634 Product
[68975674] Honor View 20 6GB+128GB (Original Malaysia Set) Lock
Kang*******************
09/Aug/2019
633 Product
Question
[68975674] Honor View 20 6GB+128GB (Original Malaysia Set) Received the item yesterday. But why the warranty expired is April 2020? It should be till Aug 2020 + 1 more year extended warranty right?
Reportgo
Answer
Hi, glad to know that you have received your item. You will need to register 1 year extended warranty using your phone by accessing Hicare app in your phone. Hicare > Click on Extended Warranty Plan Banner > Update Hicare > Click "Click Here Now!" to redeem "Rileks, Beli je" > Registration success. Please take note that the warranty status will only take effect in approximate 7 business days. Kindly check after 7 days ya. Do reach us at 018-2717718 if you have any other enquiries. Thanks :)
Answered Reportgo
hoon*******************
09/Aug/2019
632 Product
Question
Reportgo
Answer
Sorry sir, the promotion has ended and we're not going to restock this phone ya
Answered Reportgo
yusr**************
08/Aug/2019
631 Product
Question
[68975674] Honor View 20 6GB+128GB (Original Malaysia Set) 6GB or 8GB RAM? Product Spec wrote 8GB
Reportgo
Answer
It's 6GB RAM ya
Answered Reportgo
jaso****************
08/Aug/2019
630 Shipping
Question
Reportgo
Answer
Hi, we will ship out your item by today ya. Thank you so much for your support!
Answered Reportgo
hazm******************
08/Aug/2019
629 Shipping
Question
[68975674] Honor View 20 6GB+128GB (Original Malaysia Set) How to check the shipping status as i bought it yesterday? Any tracking number can be provided?
Reportgo
Answer
You can go to My Page > My Shopping History > View Orders/Shipping to check your order status.
Answered Reportgo
chee*****************
08/Aug/2019
628 Product
Question
Reportgo
Answer
Yes, it is sealed and brand new set with official warranty. It can use with any telco
Answered Reportgo
kian*****************
08/Aug/2019
627 Product
Question
Reportgo
Answer
Hi, we're using Pos Laju and Mxpress.
Answered Reportgo
byno********************
08/Aug/2019
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