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Product Q&A

Product Q&A
No. Topic Q&A User/Date
338 Product
Question
[66784857] PerySmith Induction Cooker 2500W PS2310 Yesterday during promo 11.11 i’ve order and done payment for the induction cooker, suddenly today morning got an email telling that order have been cancelled automaticly and payment have been refund, but i did’t get any refund payment, how is it huh??
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Answer
Hi, in system show that this order already been cancelled. For payment refund please contact 11street customer service.
Thanks!
Answered Reportgo
ms.a*****************
12/Nov/2018
337 Product
Question
[66322967] PerySmith 850W Cyclone HandHeld Vacuum Cleaner PS8520 Is the hepa filter available now & how much for one piece?
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Answer
Hi, you can check on our store page.
Answered Reportgo
suye*****************
12/Nov/2018
336 Product
[28487907] Food Processor / High Speed Blender Lock
ai8l************
11/Nov/2018
335 Product
Question
[66784857] PerySmith Induction Cooker 2500W PS2310 Hi, isnt suitable for all kind pf pot?
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Answer
Hi, not all kind, for the base material of the cookware must be iron or stainless steel, and cookware with induction logo.
Answered Reportgo
veni*******************
23/Oct/2018
334 Product
Question
[66784857] PerySmith Induction Cooker 2500W PS2310 Hi..plug is china pin or 3 pin..
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Answer
HI, is Malaysia 3 pin plug. Thanks!
Answered Reportgo
adid******************
22/Oct/2018
333 Product
Question
[66784857] PerySmith Induction Cooker 2500W PS2310 Hi, the free pot became oxidized after testing once with heat about 10sec (without any cooking)
Is this even normal? Can I get a replacement? I can send you the pic if needed.
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Answer
HI, did you put water when test the pot? if not the pot will burn.
Answered Reportgo
Ahsi*************
21/Oct/2018
332 Other Topics
Question
[66322967] PerySmith 850W Cyclone HandHeld Vacuum Cleaner PS8520 Hi, hope you can reply to this fast. I have bought a vacuum kettle order number is 201810152237837 and tracking number is MY40105666159. According to the tracking details Undelivered due to Refuse to Accept - Short Pieces. I didnt recive anything, possible you given a wrong tracking number? Thanks
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Answer
Hi, they "Undelivered due to Refuse to Accept - Short Pieces." because your have 2 parcels. But yesterday they want to send you, but they miss out 1 parcel in station. So today they will delivery again. Because they must sent 2 item together.
Answered Reportgo
ken8***************
18/Oct/2018
331 Product
Question
[66322967] PerySmith 850W Cyclone HandHeld Vacuum Cleaner PS8520 Hi, how to clean it?can wash with water after throw away the dust? Tq
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Answer
Hi, the dust container can be washable, the sponge before the HEPA filter also can wash. Just the filter can't wash it. You can replace it. We will sell in our home page soon.
Answered Reportgo
chin*****************
17/Oct/2018
330 Product
Question
[66784857] PerySmith Induction Cooker 2500W PS2310 Hi. I did not receive invoice for my order no 201810102143939. Kindly send one. Thank you.
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Answer
Hi, you may print your order at your order page, " My Page" Thanks
Answered Reportgo
USIN**************
12/Oct/2018
329 Product
Question
[66784857] PerySmith Induction Cooker 2500W PS2310 Hi ! Can I ask where I can get the warranty paper cuz it not go with the pot and cooker
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Answer
Hi, for warranty claim just keep the invoice and send back to us will do. Contact number is on Thank You card.
Answered Reportgo
boy.**********************
11/Oct/2018
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