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Product Q&A

Product Q&A
No. Topic Q&A User/Date
1545 Product
Question
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Answer
Hi,

All products are 100% authentic, we provide 7 days return policy if you are unsatisfied with product upon received.
Answered Reportgo
grac******************
24/Jul/2018
1544 Product
Question
[14188475] Jenny House Perfect Skin Absolute Marble Stick Foundation Version.3 SPF 50+ PA+++ (12g) Hi, I had made order. Status keep showing preparing for shipment. Have u send it out?
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Answer
Hi Dear,

This product is temporary out of stock, new stock would arrive in 1-2 weeks time. We could dispatch your order when new stock arrive.

Once dispatched we will notify you for the tracking number.

Sorry for the inconvenient cause.
Answered Reportgo
joew*****************
20/Jul/2018
1543 Shipping
Question
[29123829] Mise-en-scene Perfect Serum (70ml) 25/Jun/2018 Order Detail 201806250442872 19/07/2018 i just received the product.. sorry can u check for me i order quantity is 2 but i just received 1 only....
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Answer
Hi dear, we will check with the warehouse operation and will get back to you soon
Answered Reportgo
pfkh****************
19/Jul/2018
1542 Product
Question
[53410190] Etude House Zero Sebum Drying Powder (38g) 201806100217502, I have been waiting for your item to be ship since 10 June 2018 and now you’re asking me to waiting for one more month?! For those reading this, please think twice before you make payment. If not you will end up wait for months and still can’t get your item purchased.
Reportgo
Answer
Hi dear, sorry for giving the wrong information and it's shipped out, you will receive within 1-3 business days. Your tracking number is 238824961104 and we are using Skynet's courier service to ship out to you
Answered Reportgo
layc*****************
17/Jul/2018
1541 Product
Question
[1347544] Innisfree No Sebum Mineral Powder (5g) 201806100217502, I have been waiting for your item to be ship since 10 June 2018 and now you’re asking me to waiting for one more month?! For those reading this, please think twice before you make payment. If not you will end up wait for months and still can’t get your item purchased.
Reportgo
Answer
Hi dear,

Your order has been delivered
Answered Reportgo
layc*****************
17/Jul/2018
1540 Return/Cancellation
Question
[43345314] Innisfree Green Tea Balancing Cream/ Lotion/ Skin/ Toner For order : 201807130712312
I did not receive your order. Since there is no response after few days i place order and no feedback for my enquiry , i had cancel the order by yesterday.
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Answer
Hi dear,

Your order has been delivered
Answered Reportgo
looa****************
17/Jul/2018
1539 Shipping
Question
[43345314] Innisfree Green Tea Balancing Cream/ Lotion/ Skin/ Toner My order no : 201807130712312 ..may i know when will send out? Thanks
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Answer
Hi dear,

Your order has been delivered
Answered Reportgo
looa****************
16/Jul/2018
1538 Product
Question
Reportgo
Answer
Hi dear, the product that you ordered is not longer available in our store
Answered Reportgo
penn*******************
16/Jul/2018
1537 Product
[14188475] Jenny House Perfect Skin Absolute Marble Stick Foundation Version.3 SPF 50+ PA+++ (12g) Lock
pche**************
15/Jul/2018
1536 Product
Question
Reportgo
Answer
Hi dear, it's ready stock and it is shipped out, you can receive within 1-3 business days
Answered Reportgo
looa****************
13/Jul/2018
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