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DI Mart

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Product Q&A

Product Q&A
No. Topic Q&A User/Date
1188 Shipping
Question
[54896021] GOO.N Friend Pants Super Jumbo(3 Pack) Hi. Pls check my order. .201812293463122... Order it on 29 Dec 2018.. Only get status shipping in progress with this tracking number.. MYX1008992425... Have been waiting for a long time.. What courier that you used?
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Answer
http://www.freightmark.com.my/tracking.aspx?key=201812293463122 Freightmark courier
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ezz4*************
11/Jan/2019
1187 Return/Cancellation
Question
[65952240] Goo.N Friend Pants Ultra Jumbo Pack M68/L60/XL52/XXL46 X3 packs with Babywipes 55s(Penguin) Again with reference to Order # 201811112742138, Tracking # MY1008985344. Order was placed on 11.11. Last communicated customer service number to communicate with me on 6 Dec. But when I reply the sms, no reply. I have been a loyal customer of DiMart since 2017. Appreciate if you can reply me.
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Answer
Hi, dear customer. we saw your sms, will reply you at there ya. But our operation days is monday to friday, sorry that we miss the sms on weekend.
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chri******************
07/Jan/2019
1186 Product
Question
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Answer
Already restock
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alib*******************
20/Dec/2018
1185 Product
Question
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Answer
Already restock ya
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kath***********************
19/Dec/2018
1184 Return/Cancellation
Question
[25984166] GOO.N Premium Pants Super Jumbo x3 (M60,L48,XL42,XXL34,XXXL26) With Goo.N Babywipes For Order 201811253047249, I would appreciate if you can send the correct free gift, as advertised previously.
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Answer
Dear customer, sorry that mom and kids bag already out of stock. If I send you one more travelling bag okay?
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kary****************
06/Dec/2018
1183 Product
Question
[7133089] GOO.N Premium Tape Super Jumbo x2 Pack ( M66/ L56/ XL50 ) (1 Carton) (No Shipping Fee) Hi unable to select for m size tape x 2 due to out of stock. Can u refresh the stock ?
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Answer
yes, will update the stock balance
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suat**************
06/Dec/2018
1182 Product
Question
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Answer
Yes, have many stock
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suat**************
06/Dec/2018
1181 Shipping
Question
[54896021] GOO.N Friend Pants Super Jumbo(3 Pack) My order 201811303118913 when can shipped out?
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Answer
MY1008990091 here your tracking number ya
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awin******************
05/Dec/2018
1180 Return/Cancellation
Question
[25984166] GOO.N Premium Pants Super Jumbo x3 (M60,L48,XL42,XXL34,XXXL26) With Goo.N Babywipes For Order 201811253047249, I have submitted a return request because wrong free gift is received. Please respond to my return request. Will you reimburse the return shipping charges?
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Answer
Sorry, if we send you another bag again ok?
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kary****************
05/Dec/2018
1179 Shipping
Question
[65952240] Goo.N Friend Pants Ultra Jumbo Pack M68/L60/XL52/XXL46 X3 packs with Babywipes 55s(Penguin) Again with reference to Order # 201811112742138, Tracking # MY1008985344. As per my previous sequence of questions, the tracking number showed delivered to Damansara but my shipping address is Puchong. Please check back all the questions raised for Order # 201811112742138. Order was placed on 11.11
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Answer
Yes, I will use customer service number to contact with you.
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chri******************
04/Dec/2018
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