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Product Q&A

Product Q&A
No. Topic Q&A User/Date
6 Product
[55879182] 3 Ply Ear Loop Surgical Medical Anti-Haze Face Mask Mouth (50 Pieces Per Box) Lock
wola******************
13/Nov/2018
5 Product
Question
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Answer
Hi! I'm sorry but it's RM20 a box as 11st does not allow us to set bundle discount.
Answered Reportgo
hooi****************
31/Jul/2018
4 Product
Question
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Answer
Hi,

It's 50pcs in a box.

Thanks,

Josei
Answered Reportgo
zhan*****************
05/Apr/2018
3 Other Topics
Question
[60874514] JOSEI FP705 Professional Metal Eyelash Curler Hi, which courier service do u use? Thank u.
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Answer
Hi there,

Sorry for the very late reply. We use GDEX with tracking number.

Thanks,

Josei
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seri******************
21/Mar/2018
2 Product
Question
[26419838] Premium Wooden Brush Hi, you have canceled my order while I haven’t received any refund until now. Plz do reply about this. Tq
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Answer
Hi Sir/Madam,

Thank you for visiting our store. We are sorry to have cancelled your order due to no stock availability. 11 ST do not release the payment to us when an order is cancelled. I've called 11 ST to confirm this.

From their FAQ page, it seems to take up to 14 days for refund. Kindly see below.

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http://www.11street.my/helpdesk/Category/goHelpMiddleCategory.do?middleCtgrNo=573&searchCtgrNo=577&searchType=S

Refund is proceeded immediately after cancellation, but depending on the refund method, the duration varies due to bank procedures.

1. Credit Card / Debit card : up to 14 working days
2. Online Banking : up to 14 working days
3. ATM / Bank Transfer : up to 5 working days
4. 11street Credit : immediate

For more information, please contact Customer Support at 03 2720 0000 or email to hello@11street.my.

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You can call or email the customer service to check on the refund status.

Thank you for shopping with us. We are uploading a new series of paddle combs like the one you've wanted to purchase in the next few days. Do check us out. :)

Best Regards,

Beauty Tools
Answered Reportgo
nss_***************
27/May/2017
1 Product
Question
[10412476] Premium Wooden Comb Hi, I wanna buy 2, still got stock?
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yeo_******************
25/May/2016
1