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Product Q&A

Product Q&A
No. Topic Q&A User/Date
64 Product
[41143151] Dr.Douxi Douxi Essence of Eggshell Cream Soap 100g Lock
dann****************
03/Apr/2018
63 Shipping
Question
[41888032] Esthe Dew White Up Lotion 500ml What is the status now? Confirm lost or what?
ER237761796MY order number is 201803117647886.
Reportgo
Answer
Poslaju feedback stilll investigation. We afraid the parcel has lost and can't deliver to you. We will cancel the order and 11street to refund to you. Sorry for any inconvenience.
Answered Reportgo
rach***************
29/Mar/2018
62 Shipping
Question
[41888032] Esthe Dew White Up Lotion 500ml Why until today status still show pending, please check ER237761796MY, order number 201803117647886
Reportgo
Answer
Hi, sorry. We noticed few parcels included yours collected on last Thursday not found in system. We have reported to poslaju and waiting their feedback now. We will get back to you tomorrow.
In case the parcel lost, we will send new one or refund to u. Sorry for the delay.
Answered Reportgo
rach***************
27/Mar/2018
61 Shipping
Question
[41888032] Esthe Dew White Up Lotion 500ml Why received the message ’shipped ’ on 21 March, but until today status still under pending? Please check ER237761796MY order number is 201803117647886
Reportgo
Answer
Hi, your parcel was collected by Poslaju on 22/03/18. Let us check with Poslaju now. Sorry for any inconvenience.
Answered Reportgo
rach***************
23/Mar/2018
60 Shipping
Question
[41888032] Esthe Dew White Up Lotion 500ml Please advise the shipping date, order number is 201803117647886.
Reportgo
Answer
Hi, this is import product and takes 7 working days to process. Expected ship out on 20/03/18 at Malaysia.
Answered Reportgo
rach***************
15/Mar/2018
59 Shipping
Question
[41888032] Esthe Dew White Up Lotion 500ml Please advise the shipping date? (order number 201803117647886)
Reportgo
Answer
Hi, this is import product and takes 7 working days to process. Expected ship out on 20/03/18 at Malaysia.
Answered Reportgo
rach***************
15/Mar/2018
58 Product
Question
[41143142] Mirae EX8 Minutes Mask Gift Box 15s (Limited) Hi, Payment made today for Order no: 201803147781642. And saw Product sold out notice at your page. So can confirm my order is still valid? Or you will refund to me? Thank you
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Answer
Hi, your order is confirmed, because you can't make order if it sold out. Expected delivery in 5 working days. Thanks
Answered Reportgo
yelo************
14/Mar/2018
57 Product
Question
[40798365] Mise en scene Perfect Repair 180ml There’s product packaging same with this product & need to be rinse also in their instructions but only the product name mention mise en scene perfect serum treatment. Pls check & let me know the difference as i interested on this product.
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Answer
Hi, could u please send the product pic to our Facebook messenger. AnescoMalaysia

We need to check are we talking about the same product :)
Answered Reportgo
sher*****************
11/Mar/2018
56 Product
Question
[40798365] Mise en scene Perfect Repair 180ml What’s the difference between perfect repair treatment & perfect serum treatment? Both also wipe on hair & rinse off. So what’s the difference? Is it same product? Or just packaging different?
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Answer
It is different product. Repair is like hair mask and have to wash after apply few minutes. Serum no need to rinse.
Answered Reportgo
sher*****************
11/Mar/2018
55 Product
Question
[40798365] Mise en scene Perfect Repair 180ml What’s the different between perfect serum treatment & perfect repair treatment?
Reportgo
Answer
Repair treatment is wipe on hair and rinse with water afterwards. You may use the serum on hair after the treatment.
Answered Reportgo
sher*****************
08/Mar/2018
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