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Product Q&A

Product Q&A
No. Topic Q&A User/Date
423 Product
Question
[53056318] Women & Ladies Autumn And Winter Fashionable Down Jacket (Available in 8 colors) Hi, i already made a payment on 7/2 but the process still at payment complete(seller still not review my order) ??? It has been 7 days. And how can i know the delivery time since it is been not stated like lazada ?
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Answer
Dear Valuable Customers,

Thank you for your concern and support this year, we offer you our most sincere wishes and greetings!

Due to the Chinese New Year holiday, our current service time will be adjusted as follows:

31 January 2018 (All orders are not processed temporarily)[Excluded ready stock items]

28 February 2018(Start processing orders and shipments)[Excluded ready stock items]


Buyers still can place order,only orders will ship out after CNY.[Excluded ready stock items]


Sorry for any inconvenience caused.

After the holidays, we will process your order as soon as possible.

So,please place order earlier for your CNY wearing :)

We wish you all a Happy Chinese New Year ~!

GONG XI FA CAI
Answered Reportgo
syaz*****************
13/Feb/2018
422 Return/Cancellation
Question
Reportgo
Answer
Dear Valuable Customers,

Thank you for your concern and support this year, we offer you our most sincere wishes and greetings!

Due to the Chinese New Year holiday, our current service time will be adjusted as follows:

31 January 2018 (All orders are not processed temporarily)[Excluded ready stock items]

28 February 2018(Start processing orders and shipments)[Excluded ready stock items]


Buyers still can place order,only orders will ship out after CNY.[Excluded ready stock items]


Sorry for any inconvenience caused.

After the holidays, we will process your order as soon as possible.

So,please place order earlier for your CNY wearing :)

We wish you all a Happy Chinese New Year ~!

GONG XI FA CAI
Answered Reportgo
llf5*************
05/Feb/2018
421 Shipping
Question
Reportgo
Answer
Dear Valuable Customers,

Thank you for your concern and support this year, we offer you our most sincere wishes and greetings!

Due to the Chinese New Year holiday, our current service time will be adjusted as follows:

31 January 2018 (All orders are not processed temporarily)[Excluded ready stock items]

28 February 2018(Start processing orders and shipments)[Excluded ready stock items]


Buyers still can place order,only orders will ship out after CNY.[Excluded ready stock items]


Sorry for any inconvenience caused.

After the holidays, we will process your order as soon as possible.

So,please place order earlier for your CNY wearing :)

We wish you all a Happy Chinese New Year ~!

GONG XI FA CAI
Answered Reportgo
evac**************************
05/Feb/2018
420 Product
Question
[10649972] Korean Fashion Dress [Group - E Code - 4] How long will this product be received to buyer after payment is made and if size is not suitable can change other size? any charges for sending back the dress to exchange size?
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Answer
Hi dear,

Normally delivery time will take 2 weeks.

Thanks!
Answered Reportgo
chea*************
31/Jan/2018
419 Shipping
[20912967] 【All Flat Price】[NO OPTION PRICE] Korean Fashion Dress Lock
dimc***************
29/Jan/2018
418 Shipping
Question
[56851768] Ladies Lace Dinner Dress ( Code : H Model : 5 ) Available in 3 colors Delivery. Order no.201801195859705. Until today still no news for my parcel.
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Answer
Hi dear,

Shipping delay because CNY high peak.We are seek for your understanding:)

运单 #: 7334588693
转单号 #:
件数: 1(出境件数:1,入境件数:0,退货仓库件数:0)
位置: ShenZhen,China
状态: Intransit to Destination
日期: 2018-01-29 10:20:00
目的地: West Malaysia
签收:
派送公司:
备注: 所在航班部分拉货,预计重新安排29号航班
追踪进度

日期 时间 位置 状态 状态(中文) 操作人
2018-01-29 10:20:00 ShenZhen,China Intransit to Destination 中转到目的地 12004
2018-01-27 09:25:00 ShenZhen,China Shipment Off-Load/Short On Arrival 航空拉货 12004
2018-01-26 09:41:00 ShenZhen,China Shipment Off-Load/Short On Arrival 航空拉货 12004
2018-01-25 20:14:28 ShenZhen,China Shipment Outbound Scanned 出境扫描 13301
2018-01-25 19:55:06 ShenZhen,China Shipment Packing 货物装袋 13301
2018-01-25 18:59:16 GUANGZHOU,China Shipment Picked Up 收到货物 23001

Thanks^^
Answered Reportgo
tcw7************************
29/Jan/2018
417 Product
[24317230] Elegant Traditional Clothes – Cheongsam [ QP- B Code : 6 ] Lock
ange*****************
29/Jan/2018
416 Shipping
[43664902] Korean Fashion Dress [Group - U Code - 5](BLACK , BLUE) Lock
chin*********************
26/Jan/2018
415 Shipping
Question
[43664902] Korean Fashion Dress [Group - U Code - 5](BLACK , BLUE) Hi, may I know is my order send ? Cause it has been purchased after 5 days, and it shows still in PENDING ???!!!
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Answer
Hi,

What is your order no,please?
Answered Reportgo
chin*********************
26/Jan/2018
414 Shipping
Question
[56851768] Ladies Lace Dinner Dress ( Code : H Model : 5 ) Available in 3 colors Order no.201801195859705. Unable to track the tracking number.
Reportgo
Answer
Hi dear,

I check with courier company.They just reply me that they left a bag of parcels in warehouse:( So many customers parcel are delaying included yours :( Really sorry...

They will send out again today,so please track after 2 days again.

Sorry for this inconvenience.

Track website:
http://com1express.net/home.html

Thanks^^
Answered Reportgo
tcw7************************
25/Jan/2018
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