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ROMOSS ACE 10000MAH PORTABLE POWER BANK (ROSE GOLD)

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RM 51.00
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Sold by JAYACOM INFORMATION SDN BHD

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        Exchange & Return Policy

        Seller's Information

        Seller JAYACOM INFORMATION SDN BHD
        Shipping from
        Return/Exchange address
        Notice on Return/exchange ONE-to-ONE Exchange of Products within 30 Days

        Only certain products with a manufacturer's defect are entitled to a ONE-to-one exchange (subject to availability of stock) if:
        a. The product has an actual 'Manufacturer's Defect'
        b. The packaging and all its original content (including any software and manuals) is complete, in good and re-sellable condition
        c. The product is accompanied with original receipt
        d. Customer needs to email us within 7 days of the date of Invoice

        *Please note that certain products such as: Projectors, Monitors, Software, Ipods, Notebooks, Printers and Consumables (eg Ink Cartrdiges or Toners) are not available for a One-to-One exchange and must be sent to the manufacturers' service centre for any warranty service.

        For exchange or warranty purposes, customer needs to email to [email protected] include the following details in the email – Order No, Invoice No, Contact No, Product to exchange, Faulty Reason, Photo.

        Kindly email us first before shipping anything back to us, so that we can provide you with complete return instructions.

        PrestoMall Return/Exchange Policy

        1. Cancellation
          • Request for cancellation if product has not been dispatched after payment completion.
          • Strictly no cancellation for E-voucher after purchased.
        2. Return
          • Request for return within 7 calendar days following delivery date.
          • Check seller's approval on buyer's request.
          • Buyer sends product in question to seller.
          • Seller receives and checks returned product.
          • Seller approves return and return is completed.
          • Strictly no return or refund for E-voucher.
        3. Exchange
          • Request for exchange within 7 calendar days following receipt of delivery.
          • Check seller's approval on buyer's request.
          • Buyer sends product in question to seller.
          • Seller receives and checks returned product
          • Seller send new product to buyer, and buyer receives it, and exchange is completed.
          • No exchange for E-voucher purchased.

        How to Request for Cancellation/Return/Exchange

        • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
          But, in case seller has already dispatched product, cancellation request can be rejected.
        • You can request for return after obtaining product, you should send the product in question to seller.
          After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
        • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
          After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

        Criteria for Return/Exchange

        You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

        • When request due to change of mind is made after 7 calendar days following delivery date
        • When product is used, destroyed or damaged
        • When tag attached to product is removed or package of product is opened and product value is damaged
        • When sealed package is opened or packaging materials are lost
        • When too much time has passed and product value has so decreased that its re-sale is not possible
        • When return/exchange request is made for customized product such as hand-made shoes or accessories
        • When components of product (including free gift) have been used or lost
        • When buyer did not follow instructions included in product

        As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

        As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

        For any inconvenience regarding Cancellation/Return/Exchange, please email to [email protected] and we will do our best to help you.

        Notice

        • Please note that, direct transaction with the seller without using PrestoMall payment service can cause problems such as; not receiving the product, receiving different product etc.
        • For sales products and contents registered by the seller, PrestoMall run by Presto Mall has no responsibility on any of the registered contents.

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        Order Summary

        ROMOSS ACE 10000MAH PORTABLE POWER BANK (ROSE GOLD)

        Qty: 1
        Total
        Continue Shopping
        Checkout Now