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Real Nature Holistic Dry Dog Food-NO.1 Prairie Lamb 【Real Nature】天然狗粮一号草原羊肉

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Selling Price
RM 89.00
Option
+-

Sold by We and Furkids

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        Exchange & Return Policy

        Seller's Information

        Seller We and Furkids
        Shipping from
        Return/Exchange address
        Notice on Return/exchange 1. If buyer receive the good with incomplete, please notify us immediately. We will send out the shortage and the postage cost bear by us.
        2. If the product that received is not in good condition or damage, please contact us at [email protected] immediately. Please take photos of the damaged products on the spot and email to [email protected] if possible. Please send back the product to us once damaging confirm. We will replace the product as soon as possible and the cost will bear by us but is not included the expenses of returning the damage product.
        3. If the goods received do not match your order, please immediately contact us at [email protected]

        ONLY Defective items will be replaced. We will not process Return/Exchange & Refund for incorrect purchase or change of mind. All Return/Exchange & Refund requests need to be made in writing to [email protected] within 7 days of receiving the products.
        In the event that We&Furkids chooses not to ship an item, you will be notified by email and any amount charged will be refunded.

        All we ask is that the product is..1.Not used 2.In the same condition you received it
        Return procedures

        Please request for return or exchange by emailing us at [email protected] You have to include the following details in the email
        Order no:
        Contact no:
        Product to return or exchange:
        Reason for return or exchange (so that we can improve!):

        Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions.

        PrestoMall Return/Exchange Policy

        1. Cancellation
          • Request for cancellation if product has not been dispatched after payment completion.
          • Strictly no cancellation for E-voucher after purchased.
        2. Return
          • Request for return within 7 calendar days following delivery date.
          • Check seller's approval on buyer's request.
          • Buyer sends product in question to seller.
          • Seller receives and checks returned product.
          • Seller approves return and return is completed.
          • Strictly no return or refund for E-voucher.
        3. Exchange
          • Request for exchange within 7 calendar days following receipt of delivery.
          • Check seller's approval on buyer's request.
          • Buyer sends product in question to seller.
          • Seller receives and checks returned product
          • Seller send new product to buyer, and buyer receives it, and exchange is completed.
          • No exchange for E-voucher purchased.

        How to Request for Cancellation/Return/Exchange

        • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
          But, in case seller has already dispatched product, cancellation request can be rejected.
        • You can request for return after obtaining product, you should send the product in question to seller.
          After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
        • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
          After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

        Criteria for Return/Exchange

        You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

        • When request due to change of mind is made after 7 calendar days following delivery date
        • When product is used, destroyed or damaged
        • When tag attached to product is removed or package of product is opened and product value is damaged
        • When sealed package is opened or packaging materials are lost
        • When too much time has passed and product value has so decreased that its re-sale is not possible
        • When return/exchange request is made for customized product such as hand-made shoes or accessories
        • When components of product (including free gift) have been used or lost
        • When buyer did not follow instructions included in product

        As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

        As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

        For any inconvenience regarding Cancellation/Return/Exchange, please email to [email protected] and we will do our best to help you.

        Notice

        • Please note that, direct transaction with the seller without using PrestoMall payment service can cause problems such as; not receiving the product, receiving different product etc.
        • For sales products and contents registered by the seller, PrestoMall run by Presto Mall has no responsibility on any of the registered contents.

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        Real Nature Holistic Dry Dog Food-NO.1 Prairie Lamb 【Real Nature】天然狗粮一号草原羊肉

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        Real Nature Holistic Dry Dog Food-NO.1 Prairie Lamb 【Real Nature】天然狗粮一号草原羊肉

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