Apabila tercetusnya konflik, pasti kita akan cuba mencari jalan penyelesaian dengan hasrat terlerainya konflik lalu terserlah suasana yang damai, harmoni dan sejahtera. Konflik wujud dalam pelbagai situasi pada masa lalu, kini mahupun masa hadapan yang melibatkan sesama individu atau kumpulan. Keputusan daripada penyelesaian yang diperoleh antaranya ialah menang-menang, kalah-menang, menyerah diri, mengundur diri, mengaku kalah atau gencatan senjata. Hakikatnya bentuk-bentuk konflik dan cara menyelesaikannya tidak hanya didapati dalam ilmu bidang sejarah, politik, pentadbiran, ekonomi dan pendidikan, sebaliknya bidang kesusasteraan turut menawarkan satu sumber ilmu baharu kepada khalayak tentang kaedah menyelesaikan konflik yang tercetus. Kepelbagaian bentuk penyelesaian konflik ini dapat diperoleh menerusi buku Penyelesaian Konflik dalam Kesusasteraan Melayu. Sebagai satu alternatif, buku ini telah mengemukakan bentuk-bentuk penyelesaian konflik berdasarkan genre kesusasteraan prosa, puisi, cerita-cerita flora dan fauna, cerita-cerita rakyat dan kisah-kisah mitos dan legenda. Gabungan kisah-kisah yang rencam ini terakam menerusi karya-karya kesusasteraan moden dan tradisional yang merupakan garapan terbaik, sesuai dengan gaya hidup dulu, kini dan akan datang kerana hasil kesusasteraan adalah rakaman dan himpunan kehidupan manusia sejagat. Justeru, kerencaman kisah-kisah manusia, flora dan fauna ini adalah refleksi realiti kehidupan yang sudah pasti mencetuskan konflik dan seterusnya memerlukan penyelesaian. Maka, buku ini ada jawapan dan penawarnya!
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Exchange & Return Policy
Seller's Information
| Seller | Penerbit USM |
|---|---|
| Shipping from | |
| Return/Exchange address | |
| Notice on Return/exchange | You may return most new, unopened items sold and fulfilled by Penerbit USM within 15 days of delivery for a full new books. |
PrestoMall Return/Exchange Policy
- Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
- Strictly no cancellation for E-voucher after purchased.
- Return
- Request for return within 7 calendar days following delivery date.
- Check seller's approval on buyer's request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product.
- Seller approves return and return is completed.
- Strictly no return or refund for E-voucher.
- Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller's approval on buyer's request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
- No exchange for E-voucher purchased.
How to Request for Cancellation/Return/Exchange
- You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. - You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. - You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please email to hello@prestomall.com and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using PrestoMall payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, PrestoMall run by Presto Mall has no responsibility on any of the registered contents.
