• New

Baby Girls Dress DRB1005 Polka Dot Dress (Pink)

Selling Price
RM 31.50
Original Price
RM 35.00
Discount Rate
10% OFF
Option
+-

Sold by Polaris Home

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        Exchange & Return Policy

        Seller's Information

        Seller Polaris Home
        Shipping from
        Return/Exchange address
        Notice on Return/exchange We at Polaris Home valued the satisfaction of our customers, so all items sold from Polaris Home will undergo a stringent quality check process before ship out to customers.

        However, we understand there will be circumstances that you may not be satisfied with the item received. In such occasion, we appreciate if you can contact Polaris Home before proceed to send back the item.

        You may contact Polaris Home via:
        1. Email to [email protected]
        2. SMS or whatsapp to 017-5016690

        Kindly enclosed the below information in your email or SMS or whatsapp:
        1. Order number.
        2. Name of the item that you want to return and the quantity.
        3. Your name and contact number.
        4. Reason of return.
        5. Please attached photo if the return reason is faulty or damaged item.

        In order to proceed with return or exchange, the item must be:
        1. Unworn and with tag
        2. In original condition, the item is not damaged and tempered with.
        3. Any free gift need to be attached together with the return goods.

        Kindly contact us for any return or exchange within 7 days from the received date.

        In most cases customer will be required to bear the cost of courier back the item to Poloris Home unless we have send out faulty or wrong item to you. Polaris Home will only refund or exchange to customer once Polaris Home received the item from customer. Therefore, customer is advised to monitor the shipment closely after you have shipped out the item.

        PrestoMall Return/Exchange Policy

        1. Cancellation
          • Request for cancellation if product has not been dispatched after payment completion.
          • Strictly no cancellation for E-voucher after purchased.
        2. Return
          • Request for return within 7 calendar days following delivery date.
          • Check seller's approval on buyer's request.
          • Buyer sends product in question to seller.
          • Seller receives and checks returned product.
          • Seller approves return and return is completed.
          • Strictly no return or refund for E-voucher.
        3. Exchange
          • Request for exchange within 7 calendar days following receipt of delivery.
          • Check seller's approval on buyer's request.
          • Buyer sends product in question to seller.
          • Seller receives and checks returned product
          • Seller send new product to buyer, and buyer receives it, and exchange is completed.
          • No exchange for E-voucher purchased.

        How to Request for Cancellation/Return/Exchange

        • You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
          But, in case seller has already dispatched product, cancellation request can be rejected.
        • You can request for return after obtaining product, you should send the product in question to seller.
          After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.
        • You can request for exchange if wrong product is shipped, you should send the product in question to seller.
          After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

        Criteria for Return/Exchange

        You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

        • When request due to change of mind is made after 7 calendar days following delivery date
        • When product is used, destroyed or damaged
        • When tag attached to product is removed or package of product is opened and product value is damaged
        • When sealed package is opened or packaging materials are lost
        • When too much time has passed and product value has so decreased that its re-sale is not possible
        • When return/exchange request is made for customized product such as hand-made shoes or accessories
        • When components of product (including free gift) have been used or lost
        • When buyer did not follow instructions included in product

        As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

        As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

        For any inconvenience regarding Cancellation/Return/Exchange, please email to [email protected] and we will do our best to help you.

        Notice

        • Please note that, direct transaction with the seller without using PrestoMall payment service can cause problems such as; not receiving the product, receiving different product etc.
        • For sales products and contents registered by the seller, PrestoMall run by Presto Mall has no responsibility on any of the registered contents.

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        Baby Girls Dress DRB1005 Polka Dot Dress (Pink)

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