Member grade is updated on the 1st of every month, based on your purchase history for the past 3 months. If you have joined PrestoMall recently, your member grade is calculated from the day you joined till 1st of the month.
You can check the criteria to become higher grade member below.
For more information, please email our Customer Support at [email protected]
Unfortunately, PrestoMall Credit is not cashable. However, on PrestoMall, credit can be used as cash with 1:1 value (1 credit = RM 1). For more information, please email our Customer Support at [email protected]
Yes, Credits have its validity period. You can check on the validity period of your earned in My Page > My Benefits > Credit.
Once your Credits are expired, you are not allowed to use it anymore. So, please check on the validity period and utilize it to avoid the credit from forfeiting.
For more information, please email our Customer Support at [email protected]
Coupons may be restricted to certain categories and subject to certain conditions. Please read the specific terms & conditions for your coupon.
Coupons entitle you to a discount on your purchases as follows:
(a) Bonus coupon – discount applicable for 1 purchase item only. For example:
(i) purchase 2 or more units of Product X, discount applies only to the first unit of Product X
(ii) purchase 1 unit of Product X and 1 unit of Product Y, discount applies to either Product X or Product Y, but not both
(b) Shopping cart coupon – discount is applicable for total shopping cart (excluding add-on items, shipping fee and E-Voucher Shopping and Mobile Top-Up categories)
(c) Shipping fee coupon – discount is applicable for shipping fee for 1 shipment i.e. 1 coupon per shipment
(d) Store cart coupon – discount is applicable for total amount of selected store's products in a shopping cart (excluding add-on items, shipping fee and E-Voucher Shopping and Mobile Top-Up categories).
If your order is cancelled, your coupon will be automatically reinstated provided that the cancellation date is still within the coupon validity period. Your reinstated coupon will be valid for the remainder of the original validity period. It shall be your responsibility to track the validity period for your coupons and no requests for reissue of expired coupons will be entertained.
PrestoMall reserves the right to cancel a coupon and/or amend the terms and conditions applicable for the same at its sole discretion.
Yes. All the coupons in PrestoMall has its validity period. You may always check on the validity period of the coupons that you owned in My Page > My Benefits > Coupon.
Once the coupon is expired, it can no longer be used. So, please always check on the validity period and utilize it before it expired.
For more information, please email our Customer Support at [email protected]
Upon checkout, you can check on the applicable coupons available in your account for the product that you are purchasing.
Select a coupon that you would like to use and you will get the instant discount based on coupon condition.
Please note that there are some coupons are fall under Mobile Exclusive condition or only can be used with other coupons. Please check on the conditions of the coupons before using them in order for you to fully utilize it.
For more information, please email our Customer Support at [email protected]
Coupons will be re-issued only when the coupon is within the validity period. As long as the cancellation happened while the coupon is still valid, your coupon will be re-issued with the remaining validity period from the date that you used the coupon.
However, if the coupon validity period is expired, the coupon used will not be re-issued regardless of whoever cancelled the order (buyer / seller).
Please also note that if you have utilized your coupons to multiple products at once (eg. Shipping fee Coupon / Shopping cart Coupon), it will only be re-issued when the all product orders are being cancelled. For more information, please email our Customer Support at [email protected]
